Business Analyst
@ Toll Group

Richmond, Virginia, United States
A$90,000
On Site
Full Time
Posted 17 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @tollgroup.com
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Job Details

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. With over 130 years of experience and 16,000 team members, we deliver solutions for logistics, transport, and supply chain challenges globally. Proudly part of Japan Post, we support over 20,000 customers through a network spanning 150 countries.

Role Overview: Business Analyst

As a Business Analyst at Toll Group, you will play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager, you will:

  • Analyse data, systems, and processes to identify trends, risks, and improvement opportunities.
  • Gather and document business and functional requirements with stakeholders.
  • Develop process maps, data models, and root cause analyses to support operational changes.
  • Monitor KPIs and service levels, producing dashboards and reports.
  • Collaborate with IT, operations, and commercial teams to deliver Defence-aligned solutions.
  • Support continuous improvement initiatives, digital tools, and automation opportunities.
  • Assist in contract governance with reporting and performance tracking.

What You’ll Bring

You should have 3–5 years’ experience in business analysis, reporting, or process improvement with a preference for candidates with supply chain, logistics, Defence contract, or complex operations backgrounds. Relevant tertiary qualifications and formal business analysis training are highly regarded. Key skills include:

  • Requirements gathering and process mapping
  • Stakeholder engagement and communication
  • Proficiency with Excel, Power BI, and SQL
  • Understanding of ERP/WMS systems
  • Strong analytical and problem-solving abilities

Why Work at Toll Group

At Toll, you can play a vital role in delivering essential services like food, fuel, medicine, and rescue operations. Join friendly, caring teams empowered to make rapid impactful decisions. Benefit from industry-leading training, career growth, and a diverse, inclusive workplace.

Key skills/competency

  • Business Analysis
  • Data Analytics
  • Process Improvement
  • Stakeholder Engagement
  • Report Development
  • Excel
  • Power BI
  • SQL
  • ERP/WMS
  • Defence Logistics

How to Get Hired at Toll Group

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your experience to business analysis and logistics.
  • Highlight relevant skills: Emphasize Excel, Power BI, SQL, and ERP expertise.
  • Showcase projects: Present process improvement and reporting examples.
  • Research Toll Group: Understand their logistics and Defence operations.

📝 Interview Preparation Advice

Technical Preparation

Practice Excel formula skills.
Learn Power BI dashboard creation.
Sharpen SQL query techniques.
Review ERP system integrations.

Behavioral Questions

Discuss a challenging project you led.
Explain conflict resolution with stakeholders.
Describe time management under pressure.
Share examples of process improvement efforts.

Frequently Asked Questions