Senior Engineer - Amazon Connect

About Toku

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

This role requires focusing on our growing cloud customer contact centre practice leveraging Amazon Connect and AWS ecosystem.

What You Will Be Doing as a Senior Engineer - Amazon Connect

• Develop & support Contact Centre projects and solutions powered using Amazon Connect and other AWS services such as DynamoDB, Lambda, Lex, CloudFormation, Alexa Skill Builder, Elastic Beanstalk, S3, IAM, Polly, AWS CodePipeline, CodeCommit, CodeBuild, and AWS SDK-Boto3.
• Develop Amazon Connect contact centers as a solution including contact flows design, queues, routing profiles, and agent profiles.
• Develop frontend web user interfaces using ReactJS & Elastic Beanstalk for AWS Connect Solutions and develop API’s using AWS Lambda, DynamoDB, and API Gateway for AWS Connect Solutions.
• Working with, and building relationships with client technology leaders to harness the benefits of cloud contact center technologies.
• Maintaining your technology edge by continuing to grow your technology acumen through continuous research and learning of future trends.
• Highly analytical, possessing significant enterprise call center / telecom implementation and operations experience.
• Working on the design of Amazon Connect contact centre, and the development and deployment of enterprise supporting systems at scale.

We'd Love to Hear From You If You Have

• Bachelor's/Master's Degree in Computer Science or related field.
• 4+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/WFM platforms.
• Experience developing solutions using Amazon Connect, Pinpoint, Lex, Lambda, CloudFront and other AWS Machine Learning services.
• Experience and expertise building integrations across SSO / AD, CRM, Case management, WFM and other related contact center solutions.
• Experience with software development using one or more development or scripting languages (e.g., Java, Python, Golang, Node.js, PowerShell, c#).
• Experience using and leveraging APIs.
• Understanding of the software development lifecycle and concepts such as agile, SCRUM, CI/CD, and DevOps.
• Self-starter with deep hands-on work experience with production implementations on public cloud providers within large enterprises.
• 2+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
• Applicable cloud certification within AWS.
• Current or previous proven experience and hands-on as a successful senior engineer and/or cloud engineer (highly desirable).
• Demonstrated skills in mentorship, knowledge sharing, analysis, troubleshooting, and problem solving.
• This role is to be based in KL – Malaysia, Dubai, or Bangalore – India, operating on a hybrid / remote work model. Dubai and Malaysia locations are highly preferred.

What Would You Get?

• Training and Development
• Discretionary Yearly Bonus & Salary Review
• Healthcare Coverage based on location
• 20 days Paid Annual Leave (15 days for Malaysia based roles), plus other leave allowances

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.

Key skills/competency

• Amazon Connect
• AWS Services
• Cloud Contact Center
• ReactJS Development
• API Integration
• DevOps Practices
• CRM/WFM Integration
• Contact Flow Design
• Software Development Lifecycle
• Problem Solving