Program Manager, Fintech
Toast
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Toast
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The FinTech Program Management team at Toast is responsible for supporting and scaling the FinTech business lines. They seek and develop opportunities for both business growth and operational efficiency across FinTech. This includes strategic initiative management, cross-functional leadership and execution of FinTech programs, and external partner operations management. This role provides significant strategic, operational and cross-functional team leadership opportunities, as well as exposure to a wide range of functions, including Product Management, Strategic Alliances, Engineering, Operations, Compliance, Legal, and Marketing. This role will be expected to work EST hours.
A Day In The Life of a FinTech Program Manager (Responsibilities)
- Lead and manage across cross-functional teams to drive the success of major programs, manage stakeholders, and drive key decisions and outcomes.
- Manage and support operational relationships with external partners and seek opportunities to improve partnership performance in collaboration with the Strategic Alliances team.
- Develop detailed program plans and lead implementation, scoping requirements, identifying inefficiencies, and driving improvements and operational excellence.
- Drive the implementation of large-scale and high-impact programs within the FinTech business and serve as a business partner to other business segments on FinTech workstreams, driving key decisions and outcomes.
- Support the partner incident management lifecycle, including managing the customer reimbursement process as needed.
- Design and develop frameworks for cross-functional teams to efficiently launch new initiatives and increase the efficiency of existing operational processes.
What You'll Need To Thrive (Requirements)
- 5+ years of relevant experience, including consulting, financial services, and/or similar experience at a high-growth technology company (product operations, program management or related roles).
- Bachelor’s Degree required; preferred fields of studies include: Business, Finance, Economics, Computer Science, Engineering, Quantitative Science.
- Outstanding communication, presentation, and interpersonal skills (ability to collaborate with and influence a wide variety of stakeholders).
- Startup or similar high-growth experience; can excel in a fast-paced, entrepreneurial, dynamic environment with the ability to meet multiple deadlines.
- Excellent critical-thinking skills with the ability to structure and solve complex business problems; experience developing detailed program plans and leading implementation, scoping requirements, identifying inefficiencies, and driving operational excellence.
- Ability to work core EST hours.
Nice To Have Skills
- Experience in the FinTech space.
Key skills/competency
- Program Management
- FinTech Operations
- Cross-functional Leadership
- Strategic Initiatives
- Operational Efficiency
- Stakeholder Management
- External Partner Relations
- Problem Solving
- Program Planning
- Financial Services
How to Get Hired at Toast
- Research Toast's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor. Understand their commitment to restaurants and FinTech innovation.
- Customize your resume: Tailor your resume to highlight experience in program management, FinTech, cross-functional leadership, and operational excellence, directly matching keywords from the Program Manager, Fintech job description.
- Showcase problem-solving skills: Prepare to discuss specific examples where you've structured and solved complex business problems, driven operational efficiency, and managed strategic initiatives, demonstrating impact for Toast.
- Prepare for behavioral questions: Be ready to articulate how you've collaborated with diverse stakeholders, managed external partnerships, and thrived in fast-paced, high-growth environments, aligning with Toast's dynamic culture.
- Demonstrate FinTech passion: Express genuine interest in the FinTech space and Toast's mission to empower restaurants, showing how your skills in financial services or technology align with their vision.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background