Principal Product Manager, Enterprise Systems
Toast
Job Overview
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Job Description
About the Role: Principal Product Manager, Enterprise Systems
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is looking for a Principal Product Manager, Enterprise Systems to support our Care and Onboarding teams. You will transform and build out business processes using technology and systems, acting as the interface between our various functional teams, our engineering team, and our R&D counterparts.
You will work closely with cross-functional stakeholders to understand their challenges, help identify potential solutions, and translate business requirements into functional requirements leveraging, and working with the technical team to deliver solutions. You will work closely with our Business and Engineering teams to design and build optimal solutions for our systems and applications to scale our flexibility and offerings. You will be an expert on how data flows in our system, and be able to articulate solutions that are simple and accurate. You will play a critical role in driving our strategy to build scalable processes that can power and support our exponential growth as the leading player in restaurant technology.
A Day In The Life (Responsibilities)
- Interface daily with stakeholders and engineering partners, bridging the gap between the business value and technical support systems.
- Own and deliver outcomes for high-impact strategic initiatives, from design to measured results.
- Partner with engineering teams and end users to ensure designs meet requirements and provide scalable solutions with a focus on user experience and speed to delivery.
- Deeply understand timelines and options utilizing both technical dependencies and near term business goals based on your intimate understanding of the outcome.
- Organize ambiguous ideas and targets into detailed functional requirements, providing point of view feedback on prioritization and criticality based on deep business understanding.
- Navigate the complexity of fast moving processes, recognize and advocate for best practices that will serve us long term over easy solutions to individual problems.
- Own a product roadmap and effectively work with business stakeholders to refine priorities and communicate status.
What You'll Need To Thrive (Requirements)
- 8+ years of Product Management experience, ideally in a systems or technical scope.
- Experience with Salesforce and platform integration is required.
- Experience with customer support platforms (Salesforce Service Cloud, Amazon Connect, etc) preferred.
- Highly experienced enabling customer support and onboarding system improvements/initiatives.
- Strong advocate for simplicity and user experience.
- Demonstrated experience of solving complex problems using a data-driven approach.
- Excellent communication skills and ability to translate business and technical languages.
Key skills/competency
- Product Management
- Enterprise Systems
- Salesforce
- Platform Integration
- Customer Support Platforms
- Business Process Transformation
- Scalable Solutions
- Stakeholder Management
- Technical Requirements
- Data-Driven Problem Solving
How to Get Hired at Toast
- Research Toast's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align with their 'hungry to build and learn' and 'we thrive together' principles.
- Tailor your resume for enterprise product management: Highlight 8+ years of experience in product management, specifically showcasing your expertise in enterprise systems, Salesforce, and platform integrations. Use keywords like 'scalable solutions', 'business process transformation', and 'data-driven problem solving'.
- Prepare for technical system discussions: Be ready to discuss your experience with customer support platforms like Salesforce Service Cloud or Amazon Connect, and how you've translated complex business needs into clear functional requirements.
- Showcase your communication and stakeholder management skills: Practice articulating how you've effectively interfaced with cross-functional teams, engineering partners, and end-users to deliver high-impact strategic initiatives for enterprise systems.
- Demonstrate a passion for restaurant technology: Connect your experience to Toast's mission of empowering restaurants, showing how your product management skills will contribute to their exponential growth in this specific sector.
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