Onboarding Consultant, Guest

About Toast

Toast is driven by building the business platform that helps restaurants and retailers adapt, take control, and get back to what they do best: building the businesses they love.

The Role of an Onboarding Consultant, Guest

As an Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!

What You'll Do (Responsibilities)

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Onboarding phase prior to Go-Live.
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of specialty menus, modifications, and guest relationships.
• Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources.
• Observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
• Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
• Manage several onboarding engagements simultaneously.

What You'll Need To Thrive (Requirements)

• 3+ years of experience in a role responsible for customer satisfaction and business operations.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Proven track record of success in meeting and exceeding goals.
• Excellent communication, organizational, and influencing skills.

What Will Help You Stand Out (Nonessential Skills/Nice to Haves)

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry.
• Experience with Salesforce CRM.
• Experience working in the tech industry or for a SAAS company.
• Training, teaching, or development experience.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Key skills/competency

• Customer Onboarding
• Implementation Specialist
• Project Management
• Restaurant Operations
• Client Relationship Management
• Point of Sale (POS) Systems
• SAAS (Software as a Service)
• Customer Satisfaction
• Product Configuration
• Operational Efficiency