Campaign Manager, Customer Marketing @ Toast
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About Toast
Toast is a leading technology platform in the restaurant and hospitality industry. Combining powerful point-of-sale systems with comprehensive business management tools, Toast is on a mission to empower in-person businesses to delight guests and thrive.
Role Overview
The Campaign Manager, Customer Marketing is responsible for orchestrating cohesive, multi-channel marketing campaigns that drive upsell, product adoption, and customer engagement. This role requires a hands-on approach in campaign planning, execution, and strategic direction.
Responsibilities
- Orchestrate multi-channel campaigns (email, in-product, SMS, social, video, and paid media).
- Collaborate with teams including Customer Marketing, Product Marketing, Content, Creative, Brand, and Marketing Operations.
- Develop and maintain campaign operational frameworks and reporting frameworks with analytics.
- Ensure flawless execution and adherence to Toast's enterprise-quality brand standards.
Requirements
- 5+ years of marketing experience with a strong foundation in campaign management.
- SaaS/B2B background and understanding of complex product ecosystems.
- Experience with marketing technology tools such as Marketo, Pendo, or Braze.
- Strong project management, strategic mindset, and business acumen.
AI at Toast
Toast encourages the use of modern AI tools to empower team members, enhance quality, and drive faster innovation across all departments.
Total Rewards
Competitive compensation and benefits including base salary, bonuses, cash compensation, benefits, and equity options. More details can be found on the benefits page.
Diversity, Equity, and Inclusion
Toast embraces diversity, inclusion, and authenticity, ensuring equitable opportunities and respectful work culture.
Work Model
Toast utilizes a hybrid work model that combines in-person collaboration with remote flexibility.
Accessibility
Toast is committed to creating an accessible hiring process. If you need accommodations, please contact candidateaccommodations@toasttab.com.
Key skills/competency
Campaign Management, Multi-channel, SaaS, B2B, Project Management, Marketing Technology, Analytics, Strategy, Cross-functional, Customer Engagement
How to Get Hired at Toast
🎯 Tips for Getting Hired
- Customize resume: Emphasize campaign management and marketing successes.
- Highlight tools: List experience with Marketo, Braze, and similar.
- Research Toast: Understand their tech, culture, and mission.
- Prepare examples: Showcase strategic planning and project execution.