Account Manager- Service/Repair (Houston)
TK Elevator · Houston, TX
- On site
- Full-time
- $80,000 / year
- Houston, TX
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Job highlights
- Manage service and repair accounts in Houston.
- Meet and exceed sales goals and quotas.
- Build strong customer relationships.
- Develop capital plans for clients.
- Utilize Salesforce and interpret blueprints.
About the role
Account Manager Service Repair
TK Elevator is seeking an experienced Account Manager- Service & Repair in Houston, TX to secure and maintain service accounts and repair work, fostering strong customer relationships to meet annual revenue goals.
What We Expect
Safety is paramount, and the first three letters are YOU!
Essential Job Functions:
- Exceed sales goals and quotas using company tools for service and repair growth and cancellation reduction.
- Manage service accounts by visiting Tier 1, 2, and 3 customers in the assigned territory to build relationships and understand their needs. This includes engaging with BOMA and associated groups.
- Develop capital plans for customers to address their short- and long-term building needs.
- Maintain a strong working knowledge of company products through training and studying manuals. Understand local elevator code requirements.
- Prepare repair job proposals by estimating costs using estimating software and manual calculations for non-program items. This involves reviewing blueprints, surveying equipment, and collaborating with operations.
- Prepare service contract bids, potentially reviewing blueprints, surveying equipment, and interfacing with operations.
- Respond to customer inquiries regarding quoted repairs and service contracts, and follow up on all proposals.
Who We Are Looking For
- Bachelor’s degree required.
- Minimum 1 year of business-to-business sales experience required.
- Strong attention to detail with proactive follow-up skills.
- Demonstrated success in a fast-paced environment.
- Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
- Excellent time management, organizational, and presentation skills.
- Salesforce experience is preferred.
- Ability to read and interpret architectural and/or blueprint/drawings is preferred.
What We Offer
Employees meeting eligibility requirements will be offered:
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match (dollar-for-dollar match on the first 5%)
Additional Benefits:
- 15 days of vacation per year
- 11 paid holidays (10 fixed, 1 floating)
- Paid sick leave
- Up to six weeks of paid parental leave (after 90 days of employment)
Eligibility requirements are governed by applicable plan documents.
Who We Are Contact
To apply, click the Apply Now button. For questions, email Elevatorjobs.AMS@tkelevator.com and reference the Job Requisition Number.
Key skills/competency
- Account Management
- Sales Goals
- Customer Relationship Management
- Repair Proposals
- Service Contracts
- Salesforce
- Blueprint Reading
- Time Management
- Organizational Skills
- Presentation Skills
Skills & topics
- Account Manager
- Sales
- Service Repair
- Customer Relationship Management
- B2B Sales
- Salesforce
- Elevator Industry
- Houston Jobs
- TK Elevator
- Business Development
How to get hired
- Tailor your resume: Highlight B2B sales experience, Salesforce proficiency, and blueprint interpretation skills relevant to the Account Manager role at TK Elevator.
- Craft a compelling cover letter: Emphasize your success in fast-paced environments and your ability to build and nurture customer relationships.
- Prepare for interviews: Be ready to discuss your sales strategies, how you manage customer accounts, and your understanding of repair and service proposals.
- Showcase your skills: Demonstrate your excellent time management, organizational, and presentation abilities during the hiring process.
- Research TK Elevator: Understand their commitment to workplace safety and their position in the elevator industry to align your responses.
Technical preparation
Master Salesforce CRM features and reporting.,Practice interpreting architectural blueprints and drawings.,Familiarize yourself with elevator code requirements.,Learn cost estimation techniques for proposals.
Behavioral questions
Describe a time you exceeded sales goals.,How do you build and maintain customer trust?,Share an example of managing multiple priorities.,How do you handle customer objections or concerns?
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Frequently asked questions
- What is the primary responsibility of an Account Manager at TK Elevator in Houston?
- The primary responsibility of an Account Manager at TK Elevator in Houston is to successfully secure and maintain service accounts and repair work, while developing and nurturing strong relationships with new and existing customers to meet branch revenue goals.
- What educational background is required for the Account Manager position at TK Elevator?
- A Bachelor's degree is required for the Account Manager position at TK Elevator. While not strictly required, experience with Salesforce and the ability to interpret blueprints are preferred.
- How does TK Elevator support its employees' health and well-being?
- TK Elevator offers comprehensive benefits including medical, dental, and vision coverage, flexible spending accounts, health savings accounts, company-paid disability and life insurance, and an Employee Assistance Program (EAP).
- What kind of sales experience is needed for this Account Manager role?
- A minimum of one year of business-to-business (B2B) sales experience is required for this Account Manager role. Strong attention to detail and proactive follow-up skills are also essential.
- How can I inquire about specific job details or requests for the Account Manager position?
- For additional questions or job-specific requests regarding the Account Manager role, you can contact Elevatorjobs.AMS@tkelevator.com and be sure to include the Job Requisition Number as a reference.
- Does TK Elevator offer opportunities for professional development for Account Managers?
- Yes, TK Elevator offers opportunities for professional development, including attending training classes for company products and tuition reimbursement.
- What are the key performance indicators for an Account Manager at TK Elevator?
- Key performance indicators include exceeding sales goals and quotas, successfully managing service accounts, building strong customer relationships, and contributing to the branch's annual revenue goals.