Technical Support Engineer
@ Tipalti

Tel Aviv District, Israel
$110,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXX XXXXXXXXX XXXXXXXXXX****** @tipalti.com
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Job Details

Overview

As a Technical Support Engineer at Tipalti, you will own technical escalations and serve as the central point for operational teams. Your primary focus will be assisting customers in maximizing the use of our global financial automation platform, ensuring seamless business operations.

Why Join Tipalti?

Tipalti is an AI-powered platform for finance automation. Our solutions help mid-market businesses scale faster by removing global business complexities. We partner with leading financial institutions and serve over 5,000 global companies, delivering secure and efficient payments across 200+ countries and in 120 currencies.

Role Responsibilities

  • Own technical escalations from Onboarding, Customer Support, Payment Ops, and Customer Success teams.
  • Collaborate with Engineering and Product teams to solve complex technical issues.
  • Troubleshoot complex payment issues including flows, failures, and errors.
  • Support onboarding issues affecting payees with validations and server error resolutions.
  • Identify trends in technical challenges and contribute to long-term improvements.
  • Maintain internal documentation and share technical knowledge.

About You

  • 3+ years in Technical Support, Product Support, or related roles, preferably in FinTech or SaaS.
  • Experience with relational databases, SQL, and MongoDB.
  • Familiarity with API integrations and tools like Postman.
  • Strong troubleshooting, analytical and communication skills.
  • Ability to work with remote teams and coordinate across time zones (U.S. & Colombia).

Required Skills

  • Troubleshooting and problem solving.
  • Strong written and verbal communication.
  • Basic knowledge of SOAP, REST, XML, and JSON.
  • Adaptability in fast-paced work environments.
  • Self-motivation and effective teamwork.

Unique Aspects

This role offers a normal business hours schedule with flexibility to coordinate across multiple time zones.

Our Mission

We aim to elevate global finance operations by simplifying the complexities of doing business worldwide through innovative automation.

Accommodations & Privacy

Tipalti supports an inclusive work environment and offers accommodations during the recruitment process. For any assistance, contact hr@tipalti.com. For our privacy practices, please visit our Job Candidate Privacy Notice.

Key skills/competency

Technical Support, Troubleshooting, SQL, API, MongoDB, FinTech, SaaS, Communication, Payment Systems, Customer Service

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How to Get Hired at Tipalti

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical support and troubleshooting expertise.
  • Tailor your cover letter: Emphasize FinTech and SaaS experience.
  • Research Tipalti: Understand their finance automation mission.
  • Prepare for technical interviews: Review API and database troubleshooting.
  • Leverage networking: Connect with current employees on LinkedIn.

📝 Interview Preparation Advice

Technical Preparation

Review SQL queries and database troubleshooting.
Practice API testing with Postman.
Study payment processing workflows.
Revisit troubleshooting case studies.

Behavioral Questions

Describe a time you solved a complex issue.
Explain managing escalations under pressure.
Illustrate teamwork in a remote setting.
Discuss adapting to shifting priorities.

Frequently Asked Questions