Customer Success Engineer II
Tines
Job Overview
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Job Description
About Customer Success Engineer II
Tines, founded in 2018 with co-headquarters in Dublin and Boston, powers some of the world's most important workflows with an intelligent automation platform. Our platform integrates AI, automation, and human ingenuity to deliver real business results for a diverse range of customers including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson.
This remote role requires you to be based in PST or MST. As a key member of our global Customer Success organization, you will work directly with customers to help them onboard and expand their use cases on Tines. You will guide customers on best practices, design automation stories, and collaborate with internal teams to ensure that client needs are met.
Responsibilities
- Design and develop automation stories connecting APIs.
- Onboard customers and advise on expanding platform use.
- Educate customers on initiating and scaling automation use cases.
- Advise on best practices and process optimization.
- Partner with CSMs to review customer health and develop success plans.
- Collaborate with Product, Design, Engineering, Sales, and Marketing teams.
- Identify challenges with documentation and customer resources.
- Support multiple teams in a fast-growing startup environment.
Qualifications
- 5+ years of technical customer support experience.
- Expertise with software solutions and automation using APIs.
- Degree in computer science or equivalent programming/scripting experience.
- Experience with enterprise security tools is a bonus.
- Familiarity with Docker, Fargate, Kubernetes, or similar is an asset.
- Fluency in Spanish is preferred.
What We Offer
Be part of a collaborative team that values simplicity, speed, and soundness while driving impactful innovations. Help shape processes in an early-stage startup environment and grow with Tines.
Key Skills/Competency
- Automation
- APIs
- Customer Success
- Onboarding
- Technical Support
- Collaboration
- Workflow Design
- Problem-solving
- Communication
- Technical Documentation
How to Get Hired at Tines
- Customize your resume: Tailor your experience with technical customer support.
- Study Tines: Understand the platform and automation benefits.
- Prepare API examples: Highlight your experience with integration.
- Practice interview responses: Include problem solving and teamwork anecdotes.
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