Global Escalations Specialist Member Experience
@ Tinder

Hybrid
SGD 80,000
Hybrid
Full Time
Posted 23 hours ago

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Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @tinder.com
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Job Details

Overview

Tinder brings people together with tens of millions of users worldwide. The Global Escalations Specialist Member Experience role supports and protects our user base by handling escalations related to trust & safety and support policy.

Role Responsibilities

In this role you will:

  • Protect the ecosystem and prevent fraudulent activity.
  • Investigate, troubleshoot, and drive complex escalations spanning Trust & Safety and member support.
  • Investigate bugs and app functionality reports working with Engineering.
  • Collect user feedback on new product and feature rollouts.
  • Address sensitive content issues including graphic content and hate speech.
  • Coordinate with cross-functional teams such as Member Experience, Engineering, Comms, Marketing, Legal, and outsourced partners.
  • Contribute to process improvements and organizational projects.

What We're Looking For

Candidates should have a minimum of 1+ years in a similar role, basic knowledge of Zendesk, outstanding analytical and time management skills, and a passion for helping people. A Bachelor degree or equivalent is required.

Recruiting Information

This is a permanent position. The hiring process includes a Recruiter call, a written assessment, a Hiring Manager interview, and 4 Cultural Alignment interviews. Candidates must be legally authorized to work in Singapore.

Key skills/competency

Global Escalations Specialist Member Experience, escalations, trust safety, Zendesk, investigation, bug tracking, process improvement, cross-functional communication, analytical skills, time management

How to Get Hired at Tinder

🎯 Tips for Getting Hired

  • Customize your resume: Highlight escalation and Zendesk expertise.
  • Review Tinder's culture: Understand their mission and community guidelines.
  • Prepare for assessments: Practice case studies and technical problems.
  • Research role responsibilities: Emphasize experience with trust and safety.

📝 Interview Preparation Advice

Technical Preparation

Review Zendesk platform interface.
Study debugging and bug tracking tools.
Familiarize with app functionality reports.
Understand technical escalation processes.

Behavioral Questions

Describe a conflict resolution scenario.
Explain teamwork under pressure.
Discuss managing multiple tasks.
Share experience handling sensitive issues.

Frequently Asked Questions