Staff UX Researcher

About TimelyCare

TimelyCare is higher education’s most trusted virtual health and well-being provider, serving millions of students, educators, and staff at 400+ campuses nationwide. Founded in 2017, TimelyCare pioneered the first telehealth solution built exclusively for higher education, with a mission to foster student success and improve the health and well-being of campus communities. Today, its comprehensive suite of services – including mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, basic needs assistance, faculty and staff guidance, success coaching, peer support, and self-guided wellness tools – expands the breadth of campus resources and empowers student success.

The Staff UX Researcher Role

TimelyCare is seeking a Staff UX Researcher to establish, scale, and operationalize research as a core product capability across the organization. This is a senior individual contributor role reporting to the VP of Product Design, acting as a force multiplier leading high-impact research on priority initiatives while building the infrastructure, tools, and enablement needed for product managers and designers to conduct routine research independently. This role is accountable for ensuring that research happens at the speed of product development, is visible across teams, and directly influences product decisions before build. This position is ideal for a researcher who thrives in ambiguity, enjoys building systems from the ground up, and is equally comfortable conducting rigorous research and shaping org-wide practices.

Location

TimelyCare’s primary location is Fort Worth, Texas. This is a remote position, reviewing candidates across the country.

What You’ll Do

• Lead generative and evaluative research for TimelyCare’s highest-priority initiatives (e.g., TimelyPulse, K-12, BasicNeeds).
• Design and execute mixed-methods studies including interviews, usability testing, surveys, and concept validation.
• Translate complex qualitative and quantitative findings into clear, actionable insights that inform roadmap and strategy decisions.
• Establish and maintain participant recruitment programs (e.g., Student Voice and Administrator Voice).
• Create and evolve research templates, interview guides, synthesis frameworks, and documentation.
• Partner with the Data team to expand and improve AI-powered internal research tools that surface insights from existing customer and member data.
• Define standards for research quality, data hygiene, and ethical participant engagement.
• Train product managers and designers on research methods, tier selection, and best practices.
• Provide coaching, office hours, and lightweight quality reviews for team-led research.
• Develop guidance on when AI-powered research is sufficient and when escalation to direct user research is required.
• Establish regular synthesis and communication rhythms so insights are shared across Product, Product Marketing, and Customer Success.
• Create concise insight briefs and lead research readouts that connect findings to business and product decisions.
• Ensure research outcomes are visible, searchable, and reusable across teams.
• Collaborate closely with Product Marketing and Customer Success to ensure shared access to customers and aligned engagement.
• Support leadership with evidence-based input during roadmap planning, prioritization, and strategic discussions.
• Represent the research perspective in cross-functional forums and planning conversations.
• Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals.

What You Bring

Required:

• 7+ years of UX research experience, with demonstrated impact on product direction and outcomes.
• Experience building or scaling a research practice, program, or operating model—especially in growing or evolving organizations.
• Strong command of both generative and evaluative research methods.
• Proven ability to influence senior stakeholders and communicate insights clearly and persuasively.
• Comfort working with ambiguity and defining structure where none exists.
• Familiarity with or enthusiasm for AI-powered research tools and modern synthesis workflows.

Nice to Have:

• Experience in healthcare, education, or B2B2C environments.
• Hands-on experience with participant recruitment operations and incentive programs.
• Familiarity with tools and data sources such as Gong, Salesforce, Pendo, or similar platforms.
• Experience training non-researchers to conduct high-quality research.

Who You Are

The ideal Staff UX Researcher is a pragmatic builder. They understand that organizational leverage matters as much as methodological rigor. They move quickly without sacrificing quality, know when “good enough” research is sufficient, and focus relentlessly on enabling better decisions—not producing artifacts for their own sake.

Benefits + Perks

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare virtual medical and mental health support
• Mission-Driven Purpose with a Supportive Team Culture

The salary range for this opportunity is $140,000-$150,000 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.

Key skills/competency

• UX Research
• Generative Research
• Evaluative Research
• Mixed-Methods Studies
• Participant Recruitment
• Research Infrastructure
• Stakeholder Influence
• AI-powered Research Tools
• Data Synthesis
• Cross-functional Collaboration