Scheduler, YM CARE Center

@ Timeline Optimization Group

Why Consider This Job Opportunity

Hourly pay up to $27.74 with opportunity for career advancement and growth within the organization. Flexibility to work remotely within Connecticut and a supportive, collaborative work environment. Make a positive impact on patient scheduling and care coordination.

What To Expect (Job Responsibilities)

As a Scheduler, YM CARE Center, you will:

• Assess urgency of incoming calls and provide appropriate assistance.
• Schedule patient appointments, resolve conflicts, and notify of changes.
• Build and modify provider master schedules and clinic calendars.
• Handle administrative tasks including obtaining charts, verifying insurance, and processing payments.
• Generate reports and maintain clinical and patient statistical data.

What Is Required (Qualifications)

• Minimum four years of related work experience or an Associate degree with two years experience.
• Outstanding interpersonal and customer service skills.
• Ability to manage heavy phone volume and patient interactions with sound judgment.
• Strong organizational skills and attention to detail.
• Proficient in English, grammar, and punctuation for accurate data entry and communication.

How To Stand Out (Preferred Qualifications)

• Experience in a high-volume healthcare call center or medical practice.
• Knowledge of medical terminology and EPIC scheduling systems.
• Familiarity with electronic medical record systems, multi-line telephones, and call queues.
• Spanish speaking ability is a plus.

Key skills/competency

• Scheduling
• Communication
• Healthcare
• Coordination
• Administrative
• Organization
• EPIC
• Patient Care
• Call Management
• Problem Solving