Call Center Customer Service Professional

About Timeline Optimization Group

Timeline Optimization's mission is to help job seekers find attractive opportunities before they become widely advertised. We identify and validate these opportunities in real-time directly from employers in the insurance services industry.

Why Consider This Job Opportunity

• Salary up to $45,000 based on experience
• Yearly performance bonus up to $2,700
• Outstanding, affordable benefits including Medical, Dental, Vision, and company HSA contribution
• Remote opportunity with company-provided equipment
• Career advancement opportunities and tuition reimbursement
• Supportive, team-oriented, and collaborative work environment

What To Expect (Job Responsibilities)

• Answer a high volume of calls regarding complex insurance benefits and claims issues
• Communicate professionally and empathetically with members and employers
• Review and explain coverage provisions, claims statuses, and claims decisions
• Maintain detailed notes on all service interactions in a Customer Management System
• Demonstrate proficiency in products and services to deliver exceptional customer care

What Is Required (Qualifications)

• High school diploma or GED
• Minimum 3 years in a professional, customer-facing role
• Experience in a high-volume call center environment
• Outstanding communication skills with clear expression
• Ability to maintain punctual and regular attendance

How To Stand Out (Preferred Qualifications)

• Associate's Degree in Communications, Marketing, Business Administration, Insurance, or related field
• 2 years of insurance experience
• Bilingual in English and Spanish is a plus

Key skills/competency

• Customer Service
• Call Center
• Insurance
• Communication
• Claims
• Remote Work
• Empathy
• Attention to Detail
• Punctuality
• Teamwork