Customer Experience Specialist @ Tilt
Your Application Journey
Email Hiring Manager
Job Details
About Tilt πΈ
Tilt is building the next century of shopping by making it feel human, communal, and alive again. The company has raised an $18M Series A from top investors and is now hiring elite builders to shape the future of commerce.
Your Mission π«΅
As the Customer Experience Specialist, you will be the voice of Tilt for both buyers and sellers. You will handle critical moments such as orders, returns, and onboarding, turning each interaction into an opportunity to build trust. Your work will influence policies, tooling, and help content, and your crafted templates will benefit the whole team.
What Youβll Do π·
0β3 months:
- Become a trusted voice in chat/email channels with clear, kind, and fast communication.
- Resolve common marketplace issues including orders, returns, and seller onboarding.
- Keep conversations organized by setting expectations and following through.
- Share effective replies and tips that enhance team communication.
3+ months:
- Own a slice of the support queue (e.g., shipping, refunds/returns) and become the go-to person.
- Identify patterns and lead process improvements with better saved replies and clearer help content.
- Transform challenging situations into positive outcomes.
- Elevate team writing quality and customer tone.
Who You Are π
You possess outstanding written English skills that are warm, concise, and confidence-building. You have excellent customer judgment, empathy, and the ability to de-escalate situations. You take ownership and finish tasks proactively. Experience with marketplace dynamics is a plus, or you are eager to learn quickly.
Why Tilt π«
- Join a mission-driven team backed by world-class investors.
- Own meaningful systems from day one with clear autonomy.
- Collaborate with curious, kind, and smart teammates.
- Help redefine the online shopping experience for millions.
Perks & Benefits β
- 29 days off plus Canada's national holidays.
- Your birthday off, no questions asked.
- Share options to become a stakeholder in Tilt's success.
Please note: Only candidates with full right to work in Canada will be considered. No visa sponsorship is offered.
Key skills/competency
Customer Service, Communication, Empathy, Problem-Solving, Process Improvement, Marketplace Knowledge, Written English, De-escalation, Ownership, Team Collaboration
How to Get Hired at Tilt
π― Tips for Getting Hired
- Research Tilt's culture: Review their mission, values, and recent news.
- Customize your resume: Highlight customer support and process improvement skills.
- Prepare concrete examples: Showcase resolved customer challenges.
- Follow application guidance: Tailor answers to Tilt's values and role requirements.