Infrastructure Operations Engineer (CCNP)
Tillman Fiber · Florida, United States
- Hybrid
- Full-time
- $110,000 / year
- Florida, United States
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Job highlights
- Manage and optimize ISP network services.
- Troubleshoot network and server hardware issues.
- Deploy and maintain network monitoring tools.
- Participate in a 24x7 on-call rotation.
- Train other engineers and technicians.
About the role
Infrastructure Operations Engineer (CCNP)
Tillman FiberCo is building a 100% fiber network to support the next generation of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally. We have an incredible opportunity for a Network Operations Engineer.
Tillman FiberCo is looking to recruit an Infrastructure Engineer (Tier III). This role requires in-depth experience in Network Operations, OSS processes and applications, Server OS (Windows/Unix), Network Monitoring applications, as well as extensive technical knowledge and experience within Carrier and/or enterprise level networks.
What will your job look like
- Optimize the use of operational support systems/platforms/applications to improve network performance and enable employees to provision and maintain the network with minimal service interruptions.
- Ensure Stable and reliable ISP Network Services (Access/Distribution/Core).
- Respond with a sense of urgency to problems escalated to employee level.
- Network troubleshooting and in-depth fault analysis; network and server hardware troubleshooting and repair.
- Deployment and maintenance of networking monitoring, analysis and reporting tools.
- Participate in a 24x7 on-call rotation.
- Day-to-day network performance monitoring.
- Assist with building processes around network operations, monitoring, and tools.
- Analyze and evaluate network changes, additions, and reconfigurations to prevent operational problems and ensure optimal network performance.
- Train other engineers and technicians in technical matters.
- Related duties as directed by management.
Required Skills / Abilities
- Significant experience with Telecommunications Networks including IP and Passive Optical Networks to support broadband services.
- Experience with any of the following technologies: Nokia BNG, Nokia Altiplano, Nokia NSP, Deepfield.
- Experience with OSS/Network Monitoring Tools (Zabbix preferred).
- CCNP (or equivalent knowledge).
Preferred Skills / Abilities
- Experience with Fortigate Firewalls.
- Experience with Zabbix.
- Experience with Ubuntu/Linux and Kubernetes Containers.
- Experience with Windows Server Administration.
- Experience with AWS/Azure.
Education And Background Experience
- Bachelor’s degree in computer science, engineering, MIS, or a related field. Equivalent work experience in a similar position may be substituted for educational requirements.
- Minimum of 7 years network operations/infrastructure in an enterprise or carrier grade network.
- Experience with Software defined network architecture, virtualization and cloud solutions, API integration.
- Experience working in a fast-paced 24/7 network operations department at an enterprise or carrier level network.
Why Join Tillman FiberCo?
As a Growing Company, We Are Committed To Attracting And Developing The Absolute Best Talent By Offering a Workplace Where Results Are Recognized And Rewarded. We Offer a Terrific Opportunity For You To Grow:
- Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
- Collaborative environment, with on-the-job training and mentorship opportunities.
- Competitive benefits and wellness package, including medical, dental and vision coverage.
- 401k plan with company match.
- Generous PTO and 11 holidays annually.
- Paid parental leave.
- Employee Recognition Program.
Key skills/competency
- Network Operations
- OSS Processes
- Server OS (Windows/Unix)
- Network Monitoring
- IP Networks
- Passive Optical Networks
- CCNP
- Troubleshooting
- Fault Analysis
- Nokia Technologies
Skills & topics
- Infrastructure Operations Engineer
- Network Operations
- OSS
- Nokia BNG
- Nokia NSP
- CCNP
- ISP Network
- Fiber Network
- Network Monitoring
- Troubleshooting
How to get hired
- Tailor your resume: Highlight your CCNP certification and 7+ years of network operations experience. Emphasize OSS, network monitoring, and specific Nokia technologies.
- Showcase troubleshooting skills: Detail your experience in fault analysis and network/server hardware repair within enterprise or carrier-grade networks.
- Prepare for technical interviews: Be ready to discuss IP and Passive Optical Networks, Nokia BNG/Altiplano/NSP, and Zabbix.
- Demonstrate on-call readiness: Mention your experience in fast-paced, 24/7 network operations environments and your ability to respond with urgency.
Technical preparation
Master CCNP-level routing and switching concepts.,Practice troubleshooting complex network issues.,Familiarize with Nokia BNG, Altiplano, NSP.,Review OSS and network monitoring tools (Zabbix).
Behavioral questions
Describe a critical network issue you resolved.,How do you prioritize urgent network problems?,Explain how you train junior network engineers.,How do you handle working in a 24/7 environment?
Frequently asked questions
- What is the primary focus of the Infrastructure Operations Engineer role at Tillman FiberCo?
- The Infrastructure Operations Engineer role at Tillman FiberCo focuses on ensuring the stability and reliability of ISP Network Services, optimizing operational support systems, and troubleshooting network and server issues. This Tier III position requires in-depth knowledge of network operations, OSS, and monitoring applications.
- What technical certifications or equivalent knowledge are required for the Infrastructure Operations Engineer position at Tillman FiberCo?
- A CCNP certification or equivalent knowledge is a required qualification for the Infrastructure Operations Engineer role at Tillman FiberCo. This demonstrates a strong understanding of networking principles and practices.
- What kind of network environments does Tillman FiberCo operate, and what experience is needed?
- Tillman FiberCo operates a 100% fiber network for next-generation broadband services. The role requires significant experience with Telecommunications Networks, including IP and Passive Optical Networks, within carrier and/or enterprise-level networks. Experience in a fast-paced 24/7 network operations department is also essential.
- Is there an on-call requirement for the Infrastructure Operations Engineer at Tillman FiberCo?
- Yes, the Infrastructure Operations Engineer role at Tillman FiberCo includes participation in a 24x7 on-call rotation. This is a key aspect of ensuring continuous network stability and rapid response to critical issues.
- What specific Nokia technologies are relevant for the Infrastructure Operations Engineer role at Tillman FiberCo?
- Experience with Nokia BNG, Nokia Altiplano, and Nokia NSP is highly relevant for the Infrastructure Operations Engineer position at Tillman FiberCo. Familiarity with Deepfield is also beneficial.
- What are the preferred skills for an Infrastructure Operations Engineer at Tillman FiberCo?
- Preferred skills for the Infrastructure Operations Engineer at Tillman FiberCo include experience with Fortigate Firewalls, Zabbix, Ubuntu/Linux and Kubernetes Containers, Windows Server Administration, and AWS/Azure. While not strictly required, these skills enhance a candidate's profile.
- What is the educational background expected for an Infrastructure Operations Engineer at Tillman FiberCo?
- A Bachelor’s degree in computer science, engineering, MIS, or a related field is preferred for the Infrastructure Operations Engineer role at Tillman FiberCo. However, equivalent work experience in a similar position can be substituted for educational requirements.
- How much experience is required for the Infrastructure Operations Engineer position at Tillman FiberCo?
- A minimum of 7 years of network operations/infrastructure experience in an enterprise or carrier-grade network is required for the Infrastructure Operations Engineer position at Tillman FiberCo.