Strategy & Operations Project Intern, TikTok LIVE

About The Team

The LIVE Operations team at TikTok is dedicated to optimizing all aspects of TikTok LIVE. This includes content strategy, monetization, gifting, features, data analysis, creator education, campaigns, and agency support. Our primary goal is to ensure a fun and safe space for all LIVE users, driving growth, improving operational efficiency, and fostering positive experiences for creators and agencies.

We are seeking an Operations Intern to provide support, working closely with the TikTok GBEN LIVE team based in London. In this role, you will assist both Creator Community Managers and Agency Managers by supporting creators and agencies, ensuring smooth operations, and enhancing customer experience.

As a project intern, you will have the unique opportunity to engage in impactful short-term projects that offer a glimpse into professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Onboarding Date, Project Duration & Application Deadline

Applications will be reviewed on a rolling basis; we encourage you to apply early. Successful candidates must be able to commit to at least a 3-month long internship period, with 4-6 months preferred, starting in January or June.

Responsibilities

• Daily Operations: Assist in resolving various issues encountered by creators during the LIVE process, addressing day-to-day challenges, including operational hurdles and trust & safety concerns.
• Training and Education: Assist in developing and localizing educational materials for creators, ensuring they are well-versed in operational guidelines, trust & safety policies, and platform features.
• Campaign Operations: Support in planning, localizing, and executing campaigns to enable seamless campaign operations and summarizing campaign results for future improvements.
• Operational Processes: Collect and analyze operational challenges faced by Creator Managers in their daily workflows and organize this feedback to identify opportunities for improvement to increase operational efficiency.
• Project Support: Be able to support the execution of a broad range of projects, from in-person events to online initiatives.
• Community Management: Support designing communication strategies and effective ways to engage a broad LIVE creator community, including direct contact either in a scaled approach or 1:1 interaction with LIVE creators.

Minimum Qualifications

• Currently pursuing or recently completing a Bachelor's or Master's degree in Business, Marketing, Data Analytics, Economics, or a related field.
• Internship availability for at least 4 months (6 months is preferred), starting in January OR June.
• Basic data analysis skills with proficiency in various data analysis tools.
• Strong communication, collaboration, and time management skills.
• A strong interest in social content products and a keen observation of media trends.
• Proactive, hands-on mentality and the ability to adapt quickly to new challenges.
• Team-player mentality with excellent interpersonal skills.

Key skills/competency

• Operations Management
• Project Coordination
• Data Analysis
• Community Engagement
• Campaign Execution
• Content Localization
• Problem-Solving
• Communication Skills
• Collaboration
• Adaptability