Retail Performance Coordinator

Retail Performance Coordinator at Tiffany & Co.

Tiffany & Co. evokes images of Beauty, Romance, and the iconic Blue Box, a universal Symbol of Excellence. For over 180 years, Tiffany has cultivated a legacy of exquisite designs and romantic ideals. Our rich heritage, celebrated artists, historic milestones, and magnificent jewelry form the foundation upon which our dedicated employees build each day. Tiffany employees are passionate, kind, and professionally committed, adhering to very high standards for themselves and their colleagues. We continuously educate ourselves on new merchandise collections, diverse cultures, and the evolving luxury market. Our profound respect and love for the brand create a workplace unlike any other. We expect our employees to consistently deliver the unparalleled Tiffany Experience to every customer, and Tiffany is dedicated to fostering an organization that recognizes and rewards excellence in fulfilling this promise. It is a true privilege to be associated with a company forever aligned with exquisite craftsmanship, timeless design, and a steadfast commitment to corporate sustainability.

We are actively seeking an outgoing and self-motivated team member to join our Retail Team in München as a Retail Performance Coordinator.

Your Responsibilities:

Performance Optimization and Action Planning:

• Assist in defining, tracking, analyzing, and challenging key performance indicators (KPIs) and targets that directly impact the operational efficiency and financial performance of the Retail business.
• Support store managers in establishing performance targets and developing action plans tailored to top doors and boutiques, in alignment with central team guidelines.
• Contribute to the implementation of strategies to enhance client satisfaction and foster clienteling practices, ensuring personalized customer experiences and long-term loyalty.
• Monitor KPIs and support the adjustment of strategies as needed to ensure ongoing improvement and alignment with regional and global objectives.

Data Analytics and Performance Monitoring:

• Use data analytics tools to monitor and analyze various performance metrics, including sales data, inventory turnover, conversion rates, and other operational indicators.
• Identify trends, patterns, and areas of opportunity within the data to support performance improvements and inform decision-making.
• Assist with the implementation of performance-related tools to support clienteling efforts and optimize customer interactions.
• Help develop and maintain performance dashboards and reports to provide visibility into Retail performance.

Operational Excellence and Best Practices Promotion:

• Support the identification and promotion of best practices in Retail operations, ensuring consistent implementation across all stores.
• Collaborate with cross-functional teams to assist in developing and implementing process improvements and initiatives that enhance Retail performance and efficiency.
• Stay up-to-date with industry trends, best practices, and emerging technologies in Retail performance and excellence, incorporating new ideas and approaches as appropriate.

Your Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, Economics, Data Analytics, or a related field.
• Proven experience (1–3 years) in retail operations, sales analysis, or a similar coordinator/analytical role.
• Strong analytical skills with the ability to collect, organize, and interpret large volumes of data.
• Proficiency in Microsoft Excel and data analytics tools (e.g., Power BI, Tableau, or similar).
• Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and accuracy in reporting and data management.
• Effective communication skills, both written and verbal, with the ability to present insights and recommendations clearly to various stakeholders.
• Collaborative team player with the ability to work cross-functionally and build relationships across diverse teams.
• Proactive and solution-oriented mindset with a focus on continuous improvement.
• High degree of integrity and commitment to confidentiality when handling sensitive business information.

Our Benefits

• Training and development opportunities within the world's largest luxury group LVMH.
• An interesting job within an exciting international luxury brand.
• Great benefits like our retirement plan and life insurance.
• Attractive employee discounts.
• Welcome & onboarding training.

Key skills/competency

• Retail Performance
• KPI Analysis
• Data Analytics
• Clienteling Strategies
• Operational Efficiency
• Process Improvement
• Microsoft Excel
• Power BI/Tableau
• Stakeholder Communication
• Luxury Retail Market