IT Infrastructure Specialist

Overview

The IT Infrastructure Specialist at Tiffany & Co. serves as a key contributor to the stability, security, and efficiency of the company’s IT operations. This role is responsible for proactively maintaining and resolving issues within critical infrastructure, implementing new technologies, and collaborating closely with both internal teams and external vendors to ensure seamless business operations. By providing expert support and enabling the adoption of innovative IT solutions, the specialist helps Tiffany & Co. scale its business, uphold high standards of customer service, and protect its brand reputation. Ultimately, the IT Infrastructure Specialist establishes the technical foundation necessary for the company to deliver exceptional service and achieve sustainable growth in a secure and reliable IT environment.

Key Accountabilities

Infrastructure Support and Maintenance

• Provide expert-level support for critical infrastructure incidents, including performing root cause analysis and implementing long-term solutions.
• Proactively monitor, maintain, and troubleshoot IT infrastructure components such as servers, networks, and storage.

Project Implementation and Upgrades

• Participate in the design, planning, and implementation of new infrastructure projects and upgrades.
• Lead or coordinate the migration, testing, and configuration of new infrastructure components.
• Participate in projects as required.

Documentation and Process Management

• Create and maintain comprehensive documentation for infrastructure systems, configurations, and procedures.

Collaboration and Vendor Management

• Collaborate with other IT teams (e.g., network, security, application development) and business partners to ensure seamless operations and successful project delivery.
• Work with external vendors for infrastructure-related services and solutions.
• Collaborate with other IT groups and business partners as required, including regular interaction with external vendors.

Required Qualifications

Profile and Professional Experience Requirements

• 2-3 years of experience working as an IT Infrastructure Specialist or similar role.
• Demonstrated experience with current IT infrastructure technologies.
• Strong proficiency in network fundamentals (TCP/IP, routing, switching, firewalls).
• Familiarity with monitoring and logging tools for infrastructure performance and health.
• Technical proficiency with Cisco/Meraki networking equipment and Microsoft technologies (Active Directory, Exchange, Office 365).
• Hands-on field service and installation experience for infrastructure hardware.

Technical Skills / Personal Skills

• Bachelor’s degree or equivalent job-related experience.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communications skills.
• Strong English and Korean language skills.
• Business travel to local stores.
• Work independently.
• Project Coordination.
• Ability to teach technical concepts / translate documentation.
• Process-oriented with strong attention to detail in infrastructure configurations.
• Flexible schedule, with availability for after-hours support and on-call rotations as needed for infrastructure incidents (conference calls with US occasionally).
• Customer Service Oriented, with a focus on delivering reliable infrastructure services.

Key skills/competency

• IT Infrastructure
• Network Troubleshooting
• Cisco/Meraki
• Microsoft Active Directory
• Office 365
• Root Cause Analysis
• System Monitoring
• Vendor Management
• Documentation
• Firewalls