Quality Assurance Analyst - Transaction Monitor...
@ Tide

Greater Delhi Area
£60,000
On Site
Full Time
Posted 5 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @tide.co
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Job Details

About Tide

At Tide, we help SMEs save time and money through comprehensive business accounts and administrative solutions. With over 1.6 million members globally, Tide transforms small business banking using advanced technology and data-driven decisions.

About the Team & Role

As a Quality Assurance Analyst - Transaction Monitoring AML at Tide, you will review cases actioned by TM analysts, ensuring adherence to both internal processes and external regulations. Your role involves scoring cases, improving QA scorecards, conducting calibration sessions, and collaborating with teams to identify procedural gaps and training needs.

Responsibilities

  • Monitor TM cases for policy adherence.
  • Continuously update and improve QA scorecards.
  • Lead calibration sessions with team leads and managers.
  • Identify process improvements and learning gaps.
  • Collaborate with training and risk teams.
  • Provide actionable feedback to analysts.
  • Utilize quality assurance testing tools and analytical methods.

Requirements

  • 2+ years experience in TM QA.
  • Strong understanding of CDD, EDD, AML controls, watchlists, sanctions, and PEP.
  • Proficient in Google Sheets, Excel and analytical tools.
  • Experience with Six Sigma, Lean, FMEA and quality tools like Pareto and run charts.
  • Excellent communication, monitoring, and feedback skills.
  • Ability to work in a fast paced environment and adapt to schedule shifts.

Benefits

  • Competitive salary
  • Self & Family Health Insurance, Term & Life Insurance
  • Learning & Development Budget
  • WFH Setup allowance and multiple leave options
  • Inclusive, diverse work culture

Key skills/competency

Quality Assurance, Transaction Monitoring, AML, CDD, EDD, Calibration, Process Improvement, Google Sheets, Six Sigma, Data Analysis

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How to Get Hired at Tide

🎯 Tips for Getting Hired

  • Customize your resume: Highlight QA and AML experience.
  • Study Tide's culture: Review mission, values, and news.
  • Emphasize process improvements: Showcase continuous improvement skills.
  • Prepare for calibration: Be ready to discuss scorecard details.

📝 Interview Preparation Advice

Technical Preparation

Review AML regulations and policies.
Practice scorecard improvement techniques.
Familiarize with quality assurance tools.
Study calibration session metrics.

Behavioral Questions

Prepare conflict resolution examples.
Demonstrate teamwork and feedback skills.
Highlight process improvement instances.
Showcase stakeholder management ability.

Frequently Asked Questions