Client Account Manager - Ticketmaster Sport
@ Ticketmaster

London, England, United Kingdom
£50,000
On Site
Full Time
Posted 15 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX****** @ticketmaster.com
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Job Details

Job Summary

Company: TicketmasterDepartment: Ticketmaster SportLocation: Stoke-on-Trent, London, or Manchester in the United Kingdom (Hybrid)Working Hours: Permanent, Full-Time

The Team

The Client Account Manager will provide proactive, customer and business-focused account management across the Ticketmaster Sport client base, always upholding the highest standards of customer service.

The Job

The role assists in achieving the operational, financial, and business objectives as defined by Ticketmaster Sport, part of Live Nation Entertainment. The candidate will develop in-depth client understanding, identify new business opportunities, and provide technical and strategic guidance across client accounts.

Key Responsibilities:

  • Develop deep client understanding and identify business opportunities
  • Provide technical guidance on Ticketmaster products and services
  • Troubleshoot technical issues with coordination from internal teams
  • Implement tailored account strategies and keep clients informed
  • Handle client queries via phone, email, and on-site support
  • Deliver systems support, training, and reporting for client activities
  • Participate in a flexible shift system and support team initiatives

What You Need to Know (Technical Skills)

  • Experience in a ticket office or major sports venue
  • Proven XR Systems and Ticketmaster experience
  • Excellent communication and team building skills
  • Proficiency in Microsoft Word, Excel, Outlook; SQL exposure is an advantage
  • Understanding of the Ticketing / Entertainment Industry

Behavioural Skills

Calm, patient, professional, detail-oriented with strong time management and flexible working hours.

Life at Ticketmaster

As part of Live Nation Entertainment, Ticketmaster is passionate about live events and dedicated to an inclusive, diverse work environment. Employees are encouraged to bring their full selves to work while balancing professional and personal aspirations.

Our Values

  • Reliability
  • Teamwork
  • Integrity
  • Belonging

Equal Opportunities

Ticketmaster encourages applications from candidates regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Key skills/competency

  • Account Management
  • Customer Service
  • Technical Support
  • Client Relationship
  • Ticketing Systems
  • Communication
  • Teamwork
  • Problem Solving
  • Reporting
  • Training
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How to Get Hired at Ticketmaster

🎯 Tips for Getting Hired

  • Research Ticketmaster: Study the company’s mission and culture.
  • Customize your resume: Highlight relevant ticketing and tech skills.
  • Showcase experience: Emphasize XR Systems and client management.
  • Prepare for interviews: Practice technical and situational responses.

📝 Interview Preparation Advice

Technical Preparation

Review Ticketmaster system documentation.
Practice troubleshooting ticketing software issues.
Refresh Microsoft Excel and SQL basics.
Study product features and operational guides.

Behavioral Questions

Describe a challenging client situation.
Explain time management in high-pressure scenarios.
Discuss teamwork under flexible hours.
Share experience adapting to technical issues.

Frequently Asked Questions