Product Support Specialist

@ Thyssenkrupp

Overview

thyssenkrupp is an international industrial and technology group with around 98,000 employees and sales of €35 billion in 47 countries. The business is organized into five segments including Automotive Technology and Decarbon Technologies, offering innovative solutions in climate protection, energy transition, digital transformation, and future mobility.

thyssenkrupp Bilstein of America, Inc., a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio, supplies products to both OEMs and aftermarket customers. The automotive aftermarket branch is a collaboration between Bilstein and Berco.

Your Responsibilities

• Manage support functions essential to sales force productivity.
• Promote, train and support dealer network for product sales.
• Work with Global Product Support Manager and Key Account Manager to implement sales process.
• Develop and implement strategic marketing sales plans and forecasts.
• Support service and product support systems and dealer sales enablers.
• Visit end users and dealers to promote products, capture VOC, and monitor competitor activities.
• Establish and maintain relationships with key accounts and strategic partners.
• Prepare technical and commercial materials, manuals and technical publications.
• Act as liaison between dealer and warranty, engineering, and technical support functions.

Qualifications

• Bachelor's degree in business, engineering, mechanical or equivalent experience.
• 5+ years of sales experience, preferably in aftermarket parts.
• Preferred: Over 10 years in the aftermarket business and knowledge of undercarriage systems.
• Proficiency in English and Microsoft Office.
• Strong interpersonal, negotiation, problem-solving, and communication skills.
• Ability to work independently and lead cross-functional teams.

Work Arrangement

This is a remote position that can be conducted from many states in the United States with significant travel (up to 50%) within the U.S. and Canada.

Key Skills/Competency

• Sales Support
• Dealer Training
• Technical Liaison
• Strategic Planning
• Marketing Forecasts
• Aftermarket Sales
• VOC Analysis
• Relationship Management
• Process Implementation
• Technical Documentation