Solution Architect - Field Service + Service Cloud (Salesforce)
Thunder · United States
- Hybrid
- Full-time
- $140,000 / year
- United States
Job highlights
- Design scalable Salesforce Field Service architecture.
- Translate client needs into technical solutions.
- Partner with sales and provide expertise.
- Lead implementation and ensure delivery success.
- Champion best practices and reusable assets.
About the role
Solution Architect - Salesforce Field Service + Service Cloud
Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes.
Our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals.
Ideal candidates will demonstrate previous consulting experience in Salesforce Field Service and Service Cloud, complying with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications. SA will also serve as a Subject Matter Expert, partnering with sales and business development teams in the process of client discovery and sales engineering, as well as to accurately estimate the technical level of effort required for scope of work sold.
Role + Responsibilities
- Responsible for Salesforce Field Service and Service Cloud solution design and implementation
- Leading business and technology analysis and provide CRM domain expertise
- Leading client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
- Partnering with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold
- Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team
- Championing the adoption of reusable architecture assets to improve efficiency
- Producing documentation to aid in the understanding of existing architecture solutions
- Owning the overall execution of implementation deliverables and QA
Qualifications
- 4-6+ years of consulting experience within the Salesforce ecosystem
- 2-3+ years of solution design experience with Salesforce Field Service and Service Cloud
- Foundational understanding of Field Service Object Model, including Work Orders and Service Appointments
- Experience with Field Service scheduling and optimization logic/ principles (Preferred)
- Significant experience across Salesforce suite of products including Sales Cloud, Marketing Cloud, and/or Experience Cloud (Preferred)
- Experience solutioning on the Salesforce platform, particularly for variety of clients (including enterprise)
- Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations
- Strong business processes, process documentation, and process improvement skills
- Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Key skills/competency
- Salesforce Field Service
- Service Cloud
- Solution Architecture
- Salesforce Implementation
- CRM Domain Expertise
- Technical Subject Matter Expert
- Client Discovery
- Sales Engineering
- Project Delivery
- Software Architecture
Skills & topics
- Salesforce Solution Architect
- Field Service
- Service Cloud
- Salesforce Implementation
- CRM
- Cloud Solutions
- Consulting
- Architecture
- Remote
- Thunder
How to get hired
- Tailor your resume: Highlight Salesforce Field Service and Service Cloud experience.
- Showcase consulting skills: Emphasize client-facing roles and solution design.
- Prepare for technical questions: Review Field Service Object Model and scheduling logic.
- Demonstrate business acumen: Be ready to discuss process improvement and governance.
- Highlight certifications: Mention active Salesforce certifications and willingness to gain more.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Salesforce Solution Architect role at Thunder?
- The Salesforce Solution Architect at Thunder is responsible for designing and implementing scalable Salesforce Field Service and Service Cloud architectures, acting as a liaison between clients and the Thunder team to translate business requirements into technical solutions.
- What specific Salesforce products are most important for this Solution Architect position?
- The core products for this role are Salesforce Field Service and Service Cloud. Experience with Sales Cloud, Marketing Cloud, and Experience Cloud is also preferred.
- How much experience is required for the Salesforce Solution Architect role at Thunder?
- Thunder requires 4-6+ years of consulting experience within the Salesforce ecosystem, with 2-3+ years specifically in solution design for Salesforce Field Service and Service Cloud.
- Is this a remote position, and where is Thunder based?
- Yes, this Solution Architect position is fully remote within the United States. Thunder's specific headquarters location is not detailed, but the role allows for remote work across the US.
- What are the key responsibilities of a Solution Architect at Thunder?
- Key responsibilities include leading solution design and implementation, conducting business and technology analysis, acting as a technical subject matter expert, partnering with sales, ensuring project delivery success, and championing reusable architecture assets.
- Does Thunder encourage ongoing learning and certification for their Solution Architects?
- Yes, Thunder requires active Salesforce certifications and encourages employees to achieve additional certifications on emerging technologies as required by the role.
- How does Thunder approach diversity and inclusion in their hiring process for Solution Architects?
- Thunder is committed to inclusive and equitable hiring practices, encouraging applications from all qualified individuals and recognizing that candidates may not meet 100% of qualifications. They aim to build and support a diverse team.
- What is Thunder's policy on unsolicited resumes from recruitment agencies for the Solution Architect role?
- Thunder does not accept unsolicited resumes from recruitment agencies. Resumes submitted without a fully-executed search agreement are considered the sole property of Thunder, and no fee will be paid.