Content Designer

About Thumbtack

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About The Design Team

We’re a tight-knit, collaborative, and highly iterative group of designers, including product design, content design and user research. You’ll work closely with designers and product managers to launch and evolve product features. You’ll partner with user research to gain insights from user feedback. You’ll work closely with product marketing to craft and deliver communications through the right channels at the best times. You’ll also sync regularly with other writers at Thumbtack to maintain a cohesive voice across all communications.

About The Role

This Content Designer role sits on the New Deal for Pros pod within the New Hiring Experiences pillar. This pod works on product features and experiences for the pros who provide home services to customers on our platform. We’re looking for a seasoned content designer with a portfolio that showcases business-centric product work. You’re a systems thinker who effortlessly solves complex problems at scale and are adept at influencing up, down and sideways. You thrive in 0-1 spaces and enjoy taking big swings that don’t always pan out. You have experience working with generative AI and engineers and applied scientists on prompt engineering and refining, or are excited to dig into these spaces.

You have the analytical and problem-solving skills to work through complicated UI and UX on both mobile and web. As a Content Designer, you’ll be expected to create clear, consistent messaging while passionately advocating for the needs of the user. You’ll help drive product positioning and communication strategy alongside your design, product and marketing partners, and create delightful, intuitive product experiences that leverage your expertise in UX design and content strategy.

What You'll Do

• Design, write, edit, test and improve content across multiple touch points, including product flows, navigational elements, product names, emails, tutorials and notifications
• Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers and marketing team members
• Demonstrate excellent communication skills and the ability to influence product decisions, team direction and strategy
• Give and solicit feedback from UX design peers and contribute to the team through mentoring or onboarding
• Ensure a consistent voice and tone across Thumbtack product content, marketing channels and customer support
• Develop content frameworks and product narratives that explain your recommendations and help partners understand the practice of content design
• Independently and proactively identify opportunities for impactful A/B copy tests and participate in user interviews
• Understand the relationship between business goals and user needs

In order to be successful, you must bring

• 2+ years of experience working on 0-1 teams
• 4+ years of professional writing experience
• 3+ years of experience in UX writing or content design
• Excellent writing and editing skills
• Proven ability to collaborate successfully with design and product partners
• Ability to articulate your rationale clearly
• Ability to work independently, juggle multiple work streams, and deliver on tight timelines
• Portfolio of writing samples that highlight product content design and generative AI experiences

Expected salary ranges

For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $142,800.00 - $184,800.00. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $128,400.00 - $166,100.00. For candidates living in all other US locations, the expected salary range for this role is currently $121,600.00 - $157,300.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Key skills/competency

• Content Design
• UX Writing
• Generative AI
• Prompt Engineering
• Content Strategy
• Product Design
• Cross-functional Collaboration
• UI/UX Design
• A/B Testing
• Systems Thinking