Guest Experience Lead
Thuma · New York City, New York
- Location
- New York City, New York
- Posted
- 16 days ago
- Type
- Full-time / On site
- Salary
- Not listed — worth asking early.
What the job really is
The Guest Experience Lead is a hands-on retail leader responsible for delivering an exceptional guest experience while driving sales performance and supporting daily store operations. This role serves as a lead presence on the sales floor, coaching associates through real-time selling opportunities, fostering a hospitality-driven environment, and helping the team achieve store goals.
The Guest Experience Lead partners closely with the Store Manager to maintain a high-performing showroom, support team development, and ensure operational standards are executed consistently. Ideal candidates are relationship builders who lead by example, excel at creating meaningful Guest connections, and thrive in a fast-paced retail environment.