Retail Customer Advisor @ Three UK
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Job Details
Company Description
Three is dedicated to building a network the UK can count on – connecting people, places, and potential. We are closing the digital divide, empowering communities, and creating opportunities for a connected future.
Who We Are
At Three, we value diversity and inclusiveness in a supportive team environment that encourages you to bring your whole self to work. With a significant investment in 5G and digital infrastructure, every team member plays a vital role in powering communities across the UK.
Job Description
As a Retail Customer Advisor at Three, you will be instrumental in understanding and meeting each customer's unique needs. Your role focuses on delivering exceptional customer service, explaining our cutting-edge products and services, and achieving personal and store sales targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions.
- Service Excellence: Tailor and promote innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs).
- Solution Efficiency: Provide personalized solutions for mobile and network enquiries.
Qualifications
We seek individuals with a passion for customer service, strong team collaboration, and problem-solving capabilities. Full training is provided, so experience with our products is not required, but ambition and a drive to learn are crucial.
Benefits & Perks
- Competitive pay including an on-target bonus of 25%
- Free staff handset and unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus additional bank and personal days
- Exclusive perks like Tastecard membership and discounts across various retailers and services
Additional Information
We support candidates with reasonable adjustments during the recruitment process. Contact your recruiter or email recruitment@three.co.uk for any accessibility requests.
Key skills/competency
Retail Customer Advisor, customer service, sales, communication, teamwork, problem solving, KPI, engagement, product knowledge, digital technology
How to Get Hired at Three UK
🎯 Tips for Getting Hired
- Research Three UK's culture: Understand their values, mission, and recent news.
- Customize your resume: Highlight customer service and sales experience.
- Prepare for retail scenarios: Practice customer engagement and problem solving.
- Showcase team collaboration: Emphasize ability to work well in groups.