Retail Customer Advisor (Preston) - 37.5 hours
@ Three UK

United Kingdom
On Site
Full-time
Posted 5 days ago

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Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXXXX***** @three.co.uk
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Job Details

Company Description

Three is dedicated to building a network the UK can count on – connecting people, places, and potential. We are closing the digital divide, empowering communities, and creating opportunities for a connected future.

Who We Are

At Three, we value diversity and inclusiveness in a supportive team environment that encourages you to bring your whole self to work. With a significant investment in 5G and digital infrastructure, every team member plays a vital role in powering communities across the UK.

Job Description

As a Retail Customer Advisor at Three, you will be instrumental in understanding and meeting each customer's unique needs. Your role focuses on delivering exceptional customer service, explaining our cutting-edge products and services, and achieving personal and store sales targets.

Key Responsibilities

  • Customer Engagement: Enhance the customer journey through meaningful interactions.
  • Service Excellence: Tailor and promote innovative products and services.
  • Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs).
  • Solution Efficiency: Provide personalized solutions for mobile and network enquiries.

Qualifications

We seek individuals with a passion for customer service, strong team collaboration, and problem-solving capabilities. Full training is provided, so experience with our products is not required, but ambition and a drive to learn are crucial.

Benefits & Perks

  • Competitive pay including an on-target bonus of 25%
  • Free staff handset and unlimited sim card
  • 4.5% employer pension contribution
  • Life assurance
  • Holiday allowance of 31 days annual leave plus additional bank and personal days
  • Exclusive perks like Tastecard membership and discounts across various retailers and services

Additional Information

We support candidates with reasonable adjustments during the recruitment process. Contact your recruiter or email recruitment@three.co.uk for any accessibility requests.

Key skills/competency

Retail Customer Advisor, customer service, sales, communication, teamwork, problem solving, KPI, engagement, product knowledge, digital technology

How to Get Hired at Three UK

🎯 Tips for Getting Hired

  • Research Three UK's culture: Understand their values, mission, and recent news.
  • Customize your resume: Highlight customer service and sales experience.
  • Prepare for retail scenarios: Practice customer engagement and problem solving.
  • Showcase team collaboration: Emphasize ability to work well in groups.

📝 Interview Preparation Advice

Technical Preparation

Review latest mobile technology trends.
Familiarize with sales KPIs and reporting tools.
Study Three UK's digital infrastructure updates.
Practice using retail POS systems.

Behavioral Questions

Describe a time you solved customer issues.
Explain how you work within diverse teams.
Share an experience of meeting tough targets.
Discuss handling busy retail environments under pressure.

Frequently Asked Questions