Customer Success Manager

@ Thoropass

About Thoropass

At Thoropass, we are transforming an industry known for its lack of innovation. We bring together entrepreneurial talent who love collaborating and solving complex problems with simple software and expert guidance.

What We Do

Thoropass helps SaaS companies manage security compliance, audits, and enterprise procurement security diligence. Our solutions reduce security audit times and costs by over 50%, fostering trust between companies and enterprises.

About the Role - Customer Success Manager

As a Customer Success Manager, you will build strong customer relationships while engaging with founders and leadership teams. You will be responsible for post-sales relationships, customer retention, data analysis to improve customer experience, and contributing to product design.

• Manage and grow post-sales customer relationships.
• Analyze data to improve user experience.
• Create tutorials and contribute to communications.
• Work with tech startups and industry leaders.
• Minimize churn and boost ARR growth.

Key Skillsets / Competency

• Communication
• Relationship Management
• Data Analysis
• Customer Retention
• Onboarding
• Training
• Software Proficiency
• Organizational Skills
• Leadership
• Problem Solving

Compensation & Benefits

Salary range: $90,000 - $110,000 plus performance-based bonus, equity, exceptional health benefits, remote work option (PT preferred), unlimited PTO, and various stipends.

Equal Opportunity

Thoropass is an equal opportunity employer. We welcome authentic innovators from all backgrounds and encourage applicants even if they do not meet every requirement.