UX Research Lead

UX Research Lead

Reuters is hiring a UX Research Lead to join our Design and Research team. This is a senior role spanning the full breadth of Reuters' digital portfolio — reuters.com, Reuters Connect, Imagen, and our editorial production tools. You will be the primary research voice across consumer, B2B, and newsroom products, shaping how millions of readers consume news and how media professionals distribute it worldwide.

UX research is changing fast — AI-powered tools, new synthesis methods, and the integration of behavioural data are redefining what's possible. We want someone who is excited by that shift and ready to direct it: evolving our research practice, introducing new approaches, and ensuring Reuters stays at the forefront of how we understand our users.

You'll work hands-on across the full research lifecycle while coaching two researchers and partnering closely with Product, Design, and Engineering to make sure research has real influence on what we build and why. If you believe great products start with understanding people, we'd love to hear from you.

About the role:

As the UX Research Lead, you will:

• Set the direction – Own the research strategy across Reuters' digital products. Define what we need to learn, when, and why. Build a multi-quarter roadmap, connect insights across product squads, and make sure we're solving the right problems.
• Do the work – Lead complex, cross-product, and foundational research across the full lifecycle – generative, evaluative, and post-launch. Qualitative and quantitative. Consumer and enterprise. You'll take on the studies that need seniority, not duplicate what your team already handles well.
• Grow the team – Coach two researchers who already lead their own studies and own stakeholder relationships. Elevate their methods, review their plans, stretch their thinking. Run 1-1s, design learning opportunities, and support their professional development.
• Evolve the practice – Assess and introduce the right tools and methods for our research operations, including AI-assisted synthesis and analysis. Build our research repository. Raise the bar on how insights are captured, shared, and reused.
• Influence decisions – Present findings to senior stakeholders with clarity and conviction. Partner with Product, Design, and Engineering to make sure research shapes what gets built. Build relationships with enterprise customers and consumer panels to keep research access sustainable.

About you:

You are a fit for the role of UX Research Lead, if you have:

• Significant experience in UX research, with a portfolio showing end-to-end ownership of research programmes across complex digital products
• Experience across both consumer and B2B products — you understand the difference between researching expert users and general audiences
• Broad expertise across qualitative and quantitative methods, and the judgement to pick the right approach
• Familiarity with AI-powered research tools and a willingness to push what's possible with them
• A track record of changing what gets built, not just delivering reports
• Experience coaching or mentoring researchers, with clear examples of impact
• Confidence presenting to senior leadership and influencing product direction
• Strong written and verbal communication
• Comfort in a cross-functional, agile environment
• Genuine curiosity about how people use digital products

Nice to have:

• Experience in media, publishing, or content distribution
• Familiarity with AI-powered research tools
• Experience building or scaling a research practice
• Experience in globally distributed, multi-persona product environments

The deadline for applications is Sunday, April 26, 2026.

The Reuters Design Organisation is a growing team of global UX professionals, all excited to be part of a collaborative team environment. Team culture is a big deal to us, and we make a lot of effort to ensure that we can do our day-to-day work in a safe environment of curiosity, learning and collective sharing of ideas. We celebrate our differences and hold space for continuous dialogue on how we can best work together and understand each other. Reuters is globally recognised for equality, diversity, inclusion and flexibility, and we embrace these as core principles of our team.

What’s in It For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Poland, the base compensation range for this role is 203,000 PLN - 377,000 PLN. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com

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Key skills/competency

• UX Research Lead
• UX Research
• Research Strategy
• Qualitative Research
• Quantitative Research
• AI-powered Research Tools
• Product Development
• Stakeholder Management
• Mentoring
• User Experience