Technical Support Engineer - Pagero
@ Thomson Reuters

Gothenburg, Västra Götaland County, Sweden
$80,000
On Site
Full Time
Posted 23 hours ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX******* @thomsonreuters.com
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Job Details

About the Role

Are you a technically proficient professional who enjoys analyzing and resolving complex issues? The Technical Support Engineer - Pagero role at Thomson Reuters is a 2nd line 24/7 support position, where you will work rotating shifts including evenings, nights, weekends, and holidays. You will work closely with other 2nd line team members to monitor document flows, support day-to-day production operations, and handle customer-specific solutions.

You will manage support cases via a ticketing system, performing detailed troubleshooting, advanced error handling, and minor configurations. In addition, you will assist other departments with your expertise in the Pagero platform, services, and applications.

Key Responsibilities

  • Work rotating shifts and support customers 24/7
  • Troubleshoot and analyze complex issues via a ticketing system
  • Perform advanced error handling and configuration setups
  • Create and update internal self-service documentation
  • Ensure quality assurance and maintain production communications

About You

You are motivated by solution-oriented tasks and have a strong interest in technology. You hold an academic technical degree or possess relevant experience, with excellent written and spoken English and a basic level in Swedish. A clean background check is also required.

Preferred qualifications include experience in support/service technology, working with XML or structured formats, EDI experience, and the ability to work in an international environment. Multilingual skills are seen as an advantage.

What’s in it For You?

  • Hybrid work model with flexible in-office days
  • Flexible work-life balance and supportive policies
  • Career development with continuous learning opportunities
  • Industry competitive benefits including mental health and wellness resources
  • Globally recognized inclusive culture and social impact initiatives

Key skills/competency

Technical Support, Troubleshooting, 24/7 Support, Pagero, Documentation, Ticketing System, Configuration, XML, EDI, Customer Support

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How to Get Hired at Thomson Reuters

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight technical troubleshooting experience.
  • Show technical proficiency: List XML, EDI, and ticketing skills.
  • Research Thomson Reuters: Study company culture and recent news.
  • Prepare for interviews: Read about 24/7 support roles.

📝 Interview Preparation Advice

Technical Preparation

Review ticketing system workflows.
Practice advanced troubleshooting scenarios.
Study XML and EDI use cases.
Refresh knowledge on system configuration.

Behavioral Questions

Describe teamwork in crisis situations.
Explain problem resolution under pressure.
Discuss communication with non-technical stakeholders.
Share an experience adapting to shift changes.

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