Professional Services Manager, Legal Software

Professional Services Manager, Legal Software at Thomson Reuters

Thomson Reuters is seeking a Professional Services Manager to lead a portfolio of client delivery projects for our legal software solutions. In this role, you will own outcomes across scope, schedule, quality, and customer satisfaction. You will manage a team of consultants and project managers, drive financial performance (utilization, revenue, margin), and ensure engagements are executed with rigor. This position requires close collaboration with Product, Engineering, Customer Success, and Sales teams to align delivery plans with solution capabilities and commercial commitments, effectively removing obstacles and escalating risks to keep complex programs moving forward.

About the Role

As a Professional Services Manager, you will:

• Own the end-to-end delivery of multiple customer engagements (implementation, technical consulting, training), ensuring on-time, on-budget outcomes and high customer satisfaction.
• Manage, mentor, and develop a team of consultants; set goals, coach performance, and build a culture of accountability and continuous improvement.
• Lead staffing and resource planning across a global delivery model, balancing workloads and skills to meet demand.
• Support recruiting, onboarding, and professional development; uphold delivery standards and playbooks.
• Serve as the delivery point of contact for executive sponsors and project stakeholders; facilitate governance meetings and executive readouts.
• Proactively identify risks and issues; lead root-cause analysis and corrective actions; own critical escalations to resolution.

About You

You are fit for the role of a Professional Services Manager, if your background includes:

• 5+ years in software professional services, consulting, or program delivery.
• People leadership and/or mentorship experience.
• Financial acumen: hands-on ownership of utilization, revenue, margin, and forecasting.
• Strong stakeholder management and executive communication skills; adept at steering governance and escalations.

Why This Role Matters

Our clients rely on Professional Services to realize value from their legal technology investments. As a Professional Services Manager, you orchestrate the people, process, and technology to deliver outcomes – protecting margin, keeping promises, and influencing renewals through measurable adoption.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: Fostering a culture of continuous learning and skill development through Grow My Way programming and a skills-first approach.
• Industry Competitive Benefits: Comprehensive benefit plans, flexible vacation, Mental Health Days, Headspace app access, retirement savings, tuition reimbursement, and wellbeing resources.
• Culture: Globally recognized, award-winning reputation for inclusion, belonging, flexibility, and work-life balance, driven by values like Customer Obsession and Stronger Together.
• Social Impact: Make an impact with our Social Impact Institute, offering two paid volunteer days annually and opportunities for pro-bono consulting and ESG initiatives.
• Making a Real-World Impact: Contribute to upholding the rule of law, commerce, justice, and transparency by providing trusted content and technology.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Thomson Reuters is an Equal Employment Opportunity Employer, committed to diversity and inclusion, providing reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs.

Key skills/competency

• Professional Services
• Project Management
• Client Delivery
• Team Leadership
• Legal Software
• Financial Acumen
• Stakeholder Management
• Risk Management
• Customer Satisfaction
• Consulting