Implementation Consultant, Legal AI Solutions

About the Role: Implementation Consultant, Legal AI Solutions

This role is for proactive recruitment, addressing current and future openings. Reporting to the Professional Services Manager, you will primarily advise, guide, and configure AI-powered legal solutions using CoCounsel Legal. You will work closely with corporate legal departments to understand their unique challenges, workflows, and strategic goals, delivering tailored implementations that maximize the value of AI in legal operations. This client-facing position demands strong communication skills, legal tech fluency, and the ability to manage multiple client engagements simultaneously.

You will be instrumental in onboarding and training clients, ensuring they are equipped to leverage CoCounsel’s AI capabilities for tasks such as legal research, contract analysis, compliance, and litigation support. Your work will directly impact how legal teams adopt and scale AI to improve efficiency, reduce risk, and drive innovation.

Key Responsibilities

As an Implementation Consultant, Legal AI Solutions, your responsibilities will include:

Client Discovery & Solution Design

• Collaborate with legal operations teams to identify pain points and opportunities for AI integration.
• Translate client goals into actionable implementation plans using CoCounsel’s capabilities.
• Design user journeys and workflows aligned with legal best practices and AI-enhanced processes.

Project Management & Delivery

• Gather architecture, functional, and design requirements.
• Produce accurate project costing and Statements of Work (SoWs).
• Configure client instances and manage end-to-end solution delivery.
• Conduct regular progress meetings and manage client expectations.

Client Enablement & Training

• Deliver tailored onboarding and training sessions focused on AI use cases.
• Provide ongoing support and guidance to ensure successful adoption.
• Create and maintain documentation and knowledge base articles.

Cross-Functional Collaboration

• Partner with Customer Success, Support, and Sales to ensure client satisfaction and retention.
• Participate in product demonstrations and feedback loops to inform product development.

About You

We are looking for candidates with:

• 3–5 years of enterprise software implementation experience, preferably in legal tech or AI solutions.
• Strong understanding of corporate legal department operations, including common challenges in compliance, contract lifecycle management, and legal research.
• Experience with AI-powered tools such as CoCounsel, Westlaw, Practical Law, or similar platforms.
• Excellent communication skills, with the ability to explain technical concepts to legal professionals.
• Proven ability to manage multiple client accounts and deliver high-quality consulting services.
• Familiarity with SaaS troubleshooting, browser settings, and web application performance.
• A passion for legal innovation and emerging technologies.

What’s in it For You at Thomson Reuters?

• Flexibility & Work-Life Balance: Enjoy "Flex My Way" policies, including work from anywhere for up to 8 weeks annually, promoting a better work-life balance.
• Career Development and Growth: Benefit from "Grow My Way" programming and a skills-first approach for continuous learning and professional advancement in an AI-enabled future.
• Industry Competitive Benefits: Comprehensive plans including flexible vacation, Mental Health Days, Headspace app access, retirement savings, and tuition reimbursement.
• Culture: Join a globally recognized, award-winning company known for inclusion, belonging, and work-life balance, driven by values like "Obsess over our Customers" and "Stronger Together."
• Social Impact: Make a difference with two paid volunteer days annually, pro-bono consulting projects, and ESG initiatives through the Social Impact Institute.
• Making a Real-World Impact: Contribute to upholding the rule of law, commerce, and transparency by providing trusted content and technology to professionals globally.

About Thomson Reuters

Thomson Reuters informs the way forward by integrating trusted content and technology for critical decision-making. We serve professionals across legal, tax, accounting, compliance, government, and media, empowering them with specialized software and insights. Reuters, a part of Thomson Reuters, is a world-leading provider of trusted journalism. We are a global business powered by 26,000 employees across 70+ countries, committed to objectivity, accuracy, fairness, and transparency. Join us to help shape industries that move society forward.

Key skills/competency

• AI Solutions
• Legal Technology
• Client Implementation
• Project Management
• CoCounsel Legal
• Contract Analysis
• Compliance
• Legal Research
• SaaS Troubleshooting
• Client Training