Implementation Consultant, Legal AI Solutions

About the Role

As an Implementation Consultant, Legal AI Solutions, you will advise, guide, and configure AI-powered legal solutions using CoCounsel Legal. Working closely with corporate legal departments, you'll understand their unique challenges, workflows, and strategic goals to deliver tailored implementations. This client-facing role demands strong communication, legal tech fluency, and the ability to manage multiple engagements simultaneously.

You will be instrumental in onboarding and training clients, ensuring they leverage CoCounsel’s AI for tasks like legal research, contract analysis, compliance, and litigation support. Your work will directly impact how legal teams adopt and scale AI to improve efficiency, reduce risk, and drive innovation.

Client Discovery & Solution Design

• Collaborate with legal operations teams to identify pain points and opportunities for AI integration.
• Translate client goals into actionable implementation plans using CoCounsel’s capabilities.
• Design user journeys and workflows aligned with legal best practices and AI-enhanced processes.

Project Management & Delivery

• Gather architecture, functional, and design requirements.
• Produce accurate project costing and Statements of Work (SoWs).
• Configure client instances and manage end-to-end solution delivery.
• Conduct regular progress meetings and manage client expectations.

Client Enablement & Training

• Deliver tailored onboarding and training sessions focused on AI use cases.
• Provide ongoing support and guidance to ensure successful adoption.
• Create and maintain documentation and knowledge base articles.

Cross-Functional Collaboration

• Partner with Customer Success, Support, and Sales to ensure client satisfaction and retention.
• Participate in product demonstrations and feedback loops to inform product development.

About You

• 3–5 years of enterprise software implementation experience, preferably in legal tech or AI solutions.
• Strong understanding of corporate legal department operations, including common challenges in compliance, contract lifecycle management, and legal research.
• Experience with AI-powered tools such as CoCounsel, Westlaw, Practical Law, or similar platforms.
• Excellent communication skills, with the ability to explain technical concepts to legal professionals.
• Proven ability to manage multiple client accounts and deliver high-quality consulting services.
• Familiarity with SaaS troubleshooting, browser settings, and web application performance.
• A passion for legal innovation and emerging technologies.

What’s in it For You?

Thomson Reuters offers a comprehensive benefits package, including a flexible and supportive workplace culture focused on work-life balance and career development. Enjoy benefits like flexible vacation, mental health days, retirement savings, tuition reimbursement, and more. Our Grow My Way programming and skills-first approach supports continuous learning, preparing you for an AI-enabled future. We boast an award-winning reputation for inclusion and belonging, and provide opportunities for social impact through paid volunteer days and ESG initiatives. Join us to make a real-world impact by helping customers pursue justice, truth, and transparency.

Key skills/competency

• Enterprise Software Implementation
• Legal AI Solutions
• Client Advisory
• Corporate Legal Operations
• Project Management
• CoCounsel Legal Platform
• SaaS Troubleshooting
• Communication Skills
• Workflow Design
• Legal Tech Fluency