Customer Success Manager Legal AI Solutions
@ Thomson Reuters

Hybrid
$130,000
Hybrid
Full Time
Posted 2 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @thomsonreuters.com
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Job Details

Overview

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. Following the acquisition of Casetext in 2023, we are now one of the leading AI solution providers for law firms and corporations. Our world-class Customer Success organization helps customers achieve their goals and unlock the full value of our legal AI solutions.

Role Responsibilities

  • Engage with senior executives to provide strategic guidance.
  • Create joint Customer Success Plans to deliver value.
  • Collaborate to transform legal workflows with tailored AI use cases.
  • Partner with customers on change management strategies.
  • Drive adoption through training and engagement initiatives.
  • Lead executive business reviews and roadmap planning.
  • Enhance retention by addressing needs and identifying expansion opportunities.
  • Advocate for customer feedback with Product and Engineering teams.

About You

You are an ideal fit if you have formal legal education (JD) or substantial legal technology experience, 5+ years in Customer Success or related roles, curiosity in AI developments, excellent relationship-building skills, and a customer-centric mindset. You must be collaborative with cross-functional teams.

What’s in it For You?

  • Flexibility & Work-Life Balance with supportive policies.
  • Career Development through continuous learning and growth programs.
  • Industry Competitive Benefits including health, financial, and well-being programs.
  • A Culture of inclusion, belonging, and mutual support.
  • Opportunities for social impact and pro-bono consulting.

Compensation

The target total cash compensation range for eligible US locations is $91,000 - $169,000, based on factors such as experience and internal equity within a comprehensive Total Reward program.

Additional Information

This is a remote position open to any US location. Thomson Reuters is committed to diversity, equal employment opportunities, and providing a drug-free workplace. Reasonable accommodations are available for qualified individuals.

Key skills/competency

  • Customer Success
  • Legal AI
  • Strategic Guidance
  • Change Management
  • Relationship Building
  • Workflow Transformation
  • Adoption Strategies
  • Executive Engagement
  • Consulting
  • Cross-functional Collaboration
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How to Get Hired at Thomson Reuters

🎯 Tips for Getting Hired

  • Research Thomson Reuters culture: Understand their mission and values.
  • Customize your resume: Highlight legal tech and AI experience.
  • Showcase customer success: Demonstrate strategic account management.
  • Prepare for executive interviews: Emphasize relationship building.

📝 Interview Preparation Advice

Technical Preparation

Review legal AI platforms basics.
Analyze SaaS implementation case studies.
Practice data-driven customer success strategies.
Familiarize with legal workflow automation.

Behavioral Questions

Describe a challenging customer scenario.
Explain your strategic relationship approach.
Discuss collaboration with cross-functional teams.
Share an experience driving adoption.

Frequently Asked Questions