Customer Success Manager - Legal AI Solutions
@ Thomson Reuters

Hybrid
$130,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @thomsonreuters.com
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Job Details

About Thomson Reuters and the Role

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. Having acquired Casetext in 2023, Thomson Reuters has become a leading provider of legal AI solutions to law firms and corporations. We are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.

Key Responsibilities

  • Engage with customers to understand business goals and develop tailored success plans.
  • Build strategic relationships with senior executives and act as a trusted advisor.
  • Collaborate with customers to design tailored legal AI workflows and use cases.
  • Lead executive business reviews and drive adoption of Thomson Reuters' legal AI solutions.
  • Advocate customer needs and coordinate change management strategies.

About You

You should have formal legal education (JD) or substantial experience working with legal technology along with 5+ years in customer success, consulting, or account management. A keen interest in legal tech and AI developments and excellent relationship building skills are essential.

What’s in it For You?

  • Flexibility with remote work and work-life balance.
  • Strong career development and continuous learning opportunities.
  • Competitive benefits including mental health days, retirement plans, and tuition reimbursement.
  • A culture that values inclusion, transparency, and social impact.
  • An opportunity to make a real-world impact in the legal industry.

Compensation

The target total cash compensation for eligible U.S. locations is between $91,000 and $169,000, based on various factors including expertise and internal equity.

Key skills/competency

  • Customer Success
  • Legal AI
  • Strategic Relationships
  • Change Management
  • Adoption
  • Retention
  • Account Management
  • Legal Technology
  • SaaS
  • Consulting
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How to Get Hired at Thomson Reuters

🎯 Tips for Getting Hired

  • Research Thomson Reuters culture: Understand their mission and values.
  • Customize your resume: Highlight legal tech and success experience.
  • Prepare success metrics: Quantify customer achievements.
  • Practice interview insights: Emphasize strategic relationships and change management.

📝 Interview Preparation Advice

Technical Preparation

Review Thomson Reuters AI solution architecture
Study SaaS and legal technology trends
Analyze customer success case studies
Understand standard CSM playbook practices

Behavioral Questions

Explain a challenging customer engagement.
Describe a successful strategic relationship.
Share proactive problem-solving examples.
Discuss handling change management scenarios.

Frequently Asked Questions