Customer Success Manager Legal AI Solutions
@ Thomson Reuters

Hybrid
$200,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXX***** @thomsonreuters.com
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Job Details

About the Role

The Customer Success Manager Legal AI Solutions at Thomson Reuters will engage with customers to understand their business goals, develop tailored strategies, and drive successful adoption of Thomson Reuters' legal AI solutions. This role focuses on a portfolio of government customers including Federal, State and Local courts, using a standard CSM playbook to deliver value and growth throughout the customer lifecycle.

Key Responsibilities

  • Strategic Relationships: Engage with government executives to understand goals and advise strategically.
  • Customer Success Plan: Co-develop success plans to generate value and outcomes.
  • Transform Legal Workflows: Identify challenges and design tailored AI-driven workflows.
  • Change Management: Partner to gain executive sponsorship and define change strategies.
  • Drive Adoption: Ensure proper user training and mutual strategies for growth.
  • Executive Reviews: Lead business reviews capturing delivered value and roadmap planning.
  • Enhance Retention: Proactively address needs to reduce churn and boost satisfaction.
  • Advocate for Customers: Relay customer feedback to Product and Engineering teams.

About You

You will be a strong fit if you have substantial experience in Customer Success, Consulting, or Account Management especially with legal technology, and specifically with government or court customers. A background in legal education (JD) or comparable expertise with legal professionals is essential. Excellent communication, relationship building, and a curious approach to technology/AI developments are key.

What’s In it For You?

You will enjoy flexible work arrangements along with opportunities for career development and growth, competitive benefits, and a culture committed to inclusion and making a real-world impact. Thomson Reuters offers a comprehensive benefits package and support for work-life balance, professional growth, and social impact initiatives.

Key skills/competency

Customer Success, Legal AI, Government, Relationship Building, Strategy, Change Management, Business Reviews, Adoption, Legal Technology, Consulting

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How to Get Hired at Thomson Reuters

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize legal tech and government experience.
  • Research Thomson Reuters: Understand their mission and legal AI solutions.
  • Highlight strategic skills: Showcase relationship and change management expertise.
  • Prepare for interviews: Review customer success playbooks and case studies.

📝 Interview Preparation Advice

Technical Preparation

Review legal AI platform documentation.
Familiarize with customer success software tools.
Study use cases in government legal workflows.
Analyze strategic business review frameworks.

Behavioral Questions

Explain managing challenging client relationships.
Describe conflict resolution with government teams.
Share experiences in strategic customer advising.
Discuss adaptability in legal tech environments.

Frequently Asked Questions