Customer Success Manager - Legal AI Solutions
@ Thomson Reuters

Hybrid
$200,000
Hybrid
Full Time
Posted 9 hours ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXX******* @thomsonreuters.com
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Job Details

About the Role

The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions. Focusing on a portfolio of Federal, State, Local court and government customers, you will use a standard CSM playbook to proactively engage throughout the customer lifecycle.

This role supports government customers in adopting and using TR Legal AI solutions. It requires understanding the work performed by these customers to help identify the right use cases.

Key Responsibilities

  • Strategic Relationships: Engage with government executives as a trusted advisor.
  • Customer Success Plan: Co-create success plans to deliver value and outcomes.
  • Transform Legal Workflows with AI: Design customized workflows addressing specific business challenges.
  • Change Management: Help gain executive sponsorship and define change strategies.
  • Drive Adoption and Training: Ensure proper user training with TR customer education managers.
  • Executive Business Reviews: Capture delivered value and develop joint roadmaps.
  • Enhance Retention and Satisfaction: Proactively address customer needs and reduce churn.
  • Advocate for Customer Needs: Relay feedback to Product and Engineering teams for future enhancements.

About You

You have formal legal education or significant experience with legal technology and government customers. With 5+ years experience in Customer Success, consulting, or account management, you possess strong relationship building skills and a customer-centric mindset. Collaboration with cross-functional teams is key, as is your curiosity for technology and AI developments.

What’s in it For You?

  • Flexibility & Work-Life Balance: Flexible work arrangements including remote work options.
  • Career Development: Continuous learning and growth opportunities.
  • Industry Competitive Benefits: Comprehensive packages including health, retirement, and more.
  • Culture & Social Impact: Inclusion, pro-bono projects, and community involvement.
  • Real-World Impact: Help uphold justice and transparency globally.

Compensation

For eligible US locations, the total cash compensation target ranges between $143,500 and $266,500. This includes base pay and target sales incentive as part of a Total Reward program.

About Thomson Reuters

Thomson Reuters combines trusted content and technology to empower professionals globally. With 26,000 employees across more than 70 countries, the company champions inclusion, objectivity, and transparency.

Key skills/competency

  • Customer Success
  • Legal AI
  • Government
  • Courts
  • Account Management
  • Consulting
  • Change Management
  • Strategic Advisory
  • Workflow Transformation
  • Executive Engagement
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How to Get Hired at Thomson Reuters

🎯 Tips for Getting Hired

  • Research Thomson Reuters: Understand their culture, values, and recent news.
  • Customize Your Resume: Highlight legal tech and government experience.
  • Showcase Success: Emphasize customer success and change management.
  • Prepare for Interviews: Practice clear, concise storytelling and technical insights.

📝 Interview Preparation Advice

Technical Preparation

Study TR legal AI platform architecture.
Review government-related technology use cases.
Practice data analysis and reporting skills.
Learn CRM software and SaaS tools.

Behavioral Questions

Describe a time managing difficult client expectations.
Explain building trust with government executives.
Discuss handling change under tight deadlines.
Share experience collaborating with diverse teams.

Frequently Asked Questions