13 days ago
Customer Success Manager - AI Solutions
Thomson Reuters
Hybrid
Full Time
NZ$120,000
Hybrid
Job Overview
Job TitleCustomer Success Manager - AI Solutions
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered SalaryNZ$120,000
LocationHybrid
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Job Description
Customer Success Manager - AI Solutions
Thomson Reuters is seeking a Customer Success Manager - AI Solutions to transform trusted AI products into measurable outcomes for New Zealand legal customers. In this role, you will translate business goals into clear success plans, drive adoption, and build executive-level relationships for renewals and expansion.
Key Responsibilities:
- Build multi-threaded, executive relationships across legal and IT teams.
- Own end-to-end implementation and rollout planning.
- Drive scaled adoption by embedding AI into legal workflows.
- Define success plans and track measurable ROI and outcomes.
- Monitor customer health and support retention and expansion.
- Coordinate cross-functional issue resolution and provide feedback to Product and GTM teams.
About You:
- Legal background with 3+ years of legal practice experience.
- 4+ years in Customer Success, Account Management, or Implementation in B2B SaaS.
- Experience with legal technology and customer lifecycle ownership.
- Strong cross-functional collaboration skills and technical aptitude.
What’s in It For You?
- Flexible work policies and work-life balance.
- Opportunities for career development and growth with industry competitive benefits.
- A culture recognized for inclusion, transparency, and impact in the legal sector.
- An opportunity to contribute to justice and unbiased information globally.
Location: This role is based in Auckland or Wellington, New Zealand.
Key skills/competency
- Customer Success
- AI Solutions
- Legal Technology
- Stakeholder Management
- Implementation
- Adoption
- Retention
- Project Management
- Data-driven Execution
- Cross-functional Collaboration
How to Get Hired at Thomson Reuters
- Research Thomson Reuters: Understand the company’s mission and values.
- Customize your resume: Align skills with AI and legal tech.
- Prepare examples: Showcase customer success and adoption cases.
- Follow-up: Engage via email with hiring managers.
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