Overnight Front Desk Host
Thompson Hotels · New York, NY
- On site
- Full-time
- $53,712 / year
- New York, NY
Job highlights
- Register guests and assign rooms efficiently.
- Provide essential hotel information and assistance.
- Process payments and manage reservations accurately.
- Enhance guest experience with attentive service.
- Work overnight shifts in a dynamic hotel environment.
About the role
Job Summary
At Thompson Hotels, we believe our guests select us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As an Overnight Front Desk Host, you will be responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Thompson Hotels as a Front Desk Host. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Thompson Hotels associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
Job Scope and Responsibilities
- Responsible for registering guests and assigning rooms.
- Provides general information, directions, and assistance with any routine problems concerning reservations, room changes, etc.
- Performs all financial routing and reviews all Third-Party reservations.
- Confirms all Red Eye and Pre-Reg guests prior to running End of Day.
- Turns over the business day utilizing the Opera system End of Day function.
- Assists with Group Sales accounts by following instructions from the Sales Department.
- Recognizes Elite Members and VIPs.
- Other duties as required.
Qualifications
- One-year related experience, and/or a combination of education and experience that provides the skills necessary for this position.
- High school graduate (desirable).
- Fluent in English; fluency in French, Spanish, or other languages is a plus.
- Previous hotel training and experience (desirable).
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Ability to stand for long periods of time.
- Basic Software Proficiency: Familiarity with applications like Microsoft Office (Word, Excel, PowerPoint).
- Communicate via proper channels any guest inquiries and complaints.
Key Skills and Competencies
- Self-Efficacy: Complete detailed tasks with accuracy.
- Problem Solving: Work under extreme pressure, meet deadlines, and use good judgment.
- Communication: Communicate effectively both verbally and in writing.
- Customer Service: Use tact, courtesy, make decisions, maintain confidentiality, and enthusiasm in any work situation.
- Opera System Proficiency
- Guest Registration
- Financial Transactions
- Reservation Management
- VIP Recognition
- Conflict Resolution
Skills & topics
- Overnight Front Desk Host
- Front Desk Clerk
- Hotel Receptionist
- Guest Registration
- Customer Service
- Hospitality
- Front Office
- Opera System
- Hotel Jobs
- New York Hotels
How to get hired
- Tailor your resume: Highlight your hotel front desk experience and customer service skills.
- Showcase relevant skills: Emphasize your problem-solving abilities and language fluency.
- Ace the interview: Prepare to discuss how you handle guest inquiries and difficult situations.
- Demonstrate enthusiasm: Convey your genuine desire to provide excellent guest service.
- Apply promptly: Submit your application as soon as possible for the Overnight Front Desk Host role.
Technical preparation
Practice using hotel reservation systems like Opera.,Familiarize yourself with Microsoft Office Suite.,Review common hotel check-in/check-out procedures.,Study hotel emergency and safety protocols.
Behavioral questions
Describe a time you handled a difficult guest.,How do you stay organized overnight?,How do you ensure guest satisfaction?,What would you do in an emergency?
Frequently asked questions
- What are the primary responsibilities of an Overnight Front Desk Host at Thompson Hotels?
- As an Overnight Front Desk Host at Thompson Hotels, your primary responsibilities include guest registration, assigning rooms, providing general hotel information and assistance, processing payments, managing reservations, and ensuring a seamless transition of the business day using the Opera system. You'll also be expected to handle guest inquiries and complaints.
- What qualifications are essential for the Overnight Front Desk Host position at Thompson Hotels?
- Essential qualifications include at least one year of related experience or a combination of education and experience. Strong verbal and written communication skills, the ability to stand for long periods, basic software proficiency (Microsoft Office), and self-efficacy in completing tasks accurately are also crucial.
- Is previous hotel experience required to be an Overnight Front Desk Host at Thompson Hotels?
- While previous hotel training and experience are desirable, they are not strictly required. The company values a combination of education and experience that provides the necessary skills, along with a true desire to satisfy guest needs in a fast-paced environment.
- What is the salary range for the Overnight Front Desk Host role at Thompson Hotels?
- The salary range for the Overnight Front Desk Host position at Thompson Hotels is $20.00 to $27.99 per hour.
- What is the work arrangement for the Overnight Front Desk Host job at Thompson Hotels?
- The Overnight Front Desk Host position is an on-site role requiring you to be present at the hotel, specifically during overnight shifts.
- Are there opportunities for career growth as an Overnight Front Desk Host at Thompson Hotels?
- Thompson Hotels emphasizes career opportunities and job enrichment for its associates. While the specific growth path isn't detailed, working in this visible role can lead to development within the front office or other hotel departments.
- What type of problem-solving skills are important for an Overnight Front Desk Host?
- For an Overnight Front Desk Host, strong problem-solving skills are essential. This includes working effectively under pressure, meeting deadlines, using good judgment, and communicating clearly to resolve guest issues and manage routine problems related to reservations or room changes.