Fixed Term - Spanish Customer Service Advisor @ THG Ingenuity
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About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem that powers brands without limits. It comprises THG Commerce, THG Studios, and THG Fulfilment – unified solutions for direct-to-consumer challenges. Our client portfolio includes brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
What’s the Role?
As a Fixed Term Spanish Customer Service Advisor, you will be the first point of contact for our valued customers. You will provide assistance via live chat, phone, email, and social media, ensuring outstanding service during a shift rotation from 8am to 11pm with a 1 in 3 weekend shift. The contract duration is 3 months with a start date of Monday 10th November.
Key Responsibilities
- Handle customer inquiries across emails, phones, live chat, and social media.
- Achieve department targets while ensuring high-quality interactions.
- Engage professionally with customers on product advice and order issues.
- Collaborate with team members and departments to elevate service quality.
- Utilize ongoing training to deepen product knowledge.
Role Requirements
- Fluency in Spanish and English (written & verbal).
- Willingness to learn and develop new skills.
- Professional, friendly and hardworking attitude aligned with our core values: Show up, Dig in, and Get it Done.
Benefits & Perks
- Career development and bespoke training programmes.
- Enhanced leave including 25 days annual plus bank holidays.
- Wellbeing support: in-house GP, dentist, therapist, EAP, and on-site gym at Manchester.
- Additional perks including staff discounts, on-site facilities and referral bonuses.
Equal Opportunities
THG Ingenuity is committed to diversity and inclusion. We proudly support candidates from all backgrounds and provide necessary adjustments during the recruitment process. Contact our Talent team at talent@thg.com for support.
Key skills/competency
- Customer Service
- Spanish Fluency
- English Fluency
- Multichannel Communication
- Shift Work
- Team Collaboration
- Digital Commerce
- Problem Solving
- Product Knowledge
- Training & Development
How to Get Hired at THG Ingenuity
🎯 Tips for Getting Hired
- Research THG Ingenuity: Understand their digital commerce ecosystem.
- Customize your resume: Highlight bilingual customer support experience.
- Prepare for multi-channel queries: Emphasize communication skills.
- Practice interview questions: Reflect on remote work challenges.