Fixed Term - Italian Customer Service Advisor
@ THG Ingenuity

Northwich, England, United Kingdom
On Site
Posted 4 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXX***** @thg.com
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Job Details

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem designed to power brands without limits. Our global platform includes THG Commerce, THG Studios, and THG Fulfilment, serving top brands like Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Role Overview

Location: RemoteContract Duration: 3 monthsShifts: Rotation between 8am-11pm with 1 in 3 weekend shiftStart Date: Monday 10th November

What You Will Do

  • Act as the first point of contact for customers via live chat, phone, email, and social media.
  • Provide product advice and resolve order issues.
  • Work towards department targets while maintaining high quality interactions.
  • Collaborate with team members and other departments.
  • Utilise ongoing and specialised brand training to deepen product knowledge.

Requirements

  • Fluent in Italian and English, both written and verbal.
  • Willingness to learn and develop new skills.
  • Professional, friendly, and hard-working attitude.
  • Embodying the core values: Show up, Dig in, and Get it Done.

Benefits & Perks

  • Career development with bespoke programmes and upskilling opportunities.
  • Enhanced leave benefits including annual, compassionate, and volunteer leave.
  • Wellbeing support with access to in-house GP, therapist, dentist, and gym facilities at Manchester Offices.
  • Additional perks including tech discounts, staff shop, on-site barber, and referral bonuses.

Equal Opportunities

THG Ingenuity is committed to a diverse and inclusive workplace. Reasonable adjustments are available during the recruitment process. For support, please email talent@thg.com.

Key skills/competency

  • Italian
  • English
  • customer service
  • multichannel communication
  • product knowledge
  • training
  • team collaboration
  • shift work
  • problem-solving
  • digital commerce
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How to Get Hired at THG Ingenuity

🎯 Tips for Getting Hired

  • Research THG Ingenuity's culture: Study mission, values, and news.
  • Customize your resume: Highlight bilingual and customer support skills.
  • Practice interview responses: Prepare scenarios with multichannel support.
  • Demonstrate adaptability: Showcase problem-solving under shift work.

📝 Interview Preparation Advice

Technical Preparation

Review CRM and order management systems.
Familiarize with live chat and email tools.
Practice using phone and social media support.
Understand basic troubleshooting for customer queries.

Behavioral Questions

Describe a challenging customer interaction.
Explain teamwork in a fast-paced environment.
Share how you manage shift work pressure.
Discuss adaptability in learning new processes.

Frequently Asked Questions