Fixed Term - German Customer Service Advisor
@ THG Ingenuity

Northwich, England, United Kingdom
On Site
Posted 3 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @thg.com
Recommended after applying

Job Details

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem that powers brands without limits through its unified tech platform consisting of THG Commerce, THG Studios, and THG Fulfilment. Our distinguished client portfolio includes brands like Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Role Overview

As the Fixed Term - German Customer Service Advisor, you are the first point of contact for customers. You will assist with inquiries ranging from product advice to order issues via channels like live chat, phone, email, and social media.

Key Responsibilities

  • Handle customer interactions across emails, phone, live chat and social media.
  • Work towards department targets while maintaining high quality.
  • Engage with customers in a polite, professional manner.
  • Provide product advice and resolve service queries.
  • Collaborate with team members and other departments.
  • Utilise specialized training to deepen product knowledge.

Requirements

  • Fluent in both German and English, in written and verbal communication.
  • Willingness to learn new skills and develop professionally.
  • A professional, friendly, and hard-working individual.
  • Demonstrated alignment with values: Show up, Dig in, and get it Done.

Benefits & Perks

  • Career development with bespoke programmes and upskilling.
  • Enhanced leave including 25 days annual leave plus bank holidays, and special birthday off.
  • Access to wellbeing support including in-house GP, therapist, dentist, and EAP.
  • On-site facilities such as a gym, physio, barber, and staff shop at Manchester Offices.
  • Discounts on THG brands, referral bonuses, and anniversary gifts.

Application Process & Equal Opportunity

If you require any adjustments during the recruitment process, please let us know at talent@thg.com. THG Ingenuity is a Disability Confident Committed employer, dedicated to creating an inclusive workplace.

Key skills/competency

  • German fluency
  • English fluency
  • Customer service
  • Communication
  • Multi-channel support
  • Problem solving
  • Team collaboration
  • Product knowledge
  • Adaptability
  • Professionalism
Apply without a personalized resume

How to Get Hired at THG Ingenuity

🎯 Tips for Getting Hired

  • Research THG Ingenuity's culture: Understand their digital commerce ecosystem and values.
  • Customize your resume: Highlight German language and customer service skills.
  • Showcase multi-channel expertise: Emphasize experience with live chat, phone, email, and social media.
  • Prepare for competency questions: Demonstrate problem solving and teamwork.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software basics.
Familiarize with multi-channel support tools.
Practice typing and data entry exercises.
Brush up on basic troubleshooting techniques.

Behavioral Questions

Describe a challenging customer interaction.
Explain teamwork in stressful situations.
Share a time you solved a customer issue.
Discuss adapting to change in a work environment.

Frequently Asked Questions