Technical Operations & Automation Manager

Tech Ops & Automation Manager

Own the systems. Build the architecture. Eliminate operational drag.

Job Snapshot

Our company runs on automation. Sales, onboarding, fulfillment, reporting — all powered by Airtable, Make, Slack, Kajabi, and connected systems. As we scale, duct-tape automations won’t cut it. This role exists to own and architect our internal automation stack end-to-end, reduce manual work across departments, and build scalable systems that leadership can rely on without constant fixing. You are not here to “build zaps.” You are here to own the machine.

About the Company

We are a fast-growing online business operating in a high-ticket, performance-driven environment. Speed matters. Clean systems matter. Visibility into metrics matters. Right now, our operations rely heavily on interconnected tools — and we want a single internal owner responsible for keeping everything structured, optimized, and scalable as we grow. This is a long-term, core infrastructure role.

The Role Overview

This role exists to design, manage, and optimize our internal systems architecture so that manual admin work decreases and operational visibility increases across the company. You will own automation across: Sales, Client onboarding, Fulfillment, Reporting, Internal team workflows.

If done well: Manual work drops significantly, Onboarding becomes seamless, KPIs are visible in real time, Leadership stops troubleshooting automation issues.

Responsibilities (Outcome-Based)

You are accountable for:

• Designing and managing advanced Airtable systems (multi-table databases, linked records, dashboards, KPI tracking)
• Building and maintaining automations across Make.com, Zapier, Slack, Kajabi, and connected tools
• Monitoring automations daily and proactively fixing failures before they create downstream problems
• Building scalable onboarding & fulfillment systems (intake → Slack access → CRM tracking → milestone tracking)
• Creating internal dashboards for activation, retention, churn, revenue, and team performance
• Reducing manual admin work across departments by systemizing repetitive processes
• Documenting workflows clearly and enforcing clean system standards
• Protecting and evolving the automation architecture as we scale

This is ownership — not ticket-based execution.

What Success Looks Like

You’re winning in this role when:

• Manual admin work decreases month over month
• Automations run reliably with near-zero breakdowns
• Onboarding flows operate without human intervention
• KPI dashboards are trusted and always up to date
• Departments stop creating workarounds outside the system
• Leadership has full visibility into performance metrics
• We no longer rely on agencies for automation support

Required Experience

Seniority Level: Senior. This is a senior role because you are owning system architecture, not just building tasks. You should have:

• Advanced Airtable experience (complex relational systems)
• Advanced Make.com experience
• Strong Slack automation & integration knowledge
• Experience with Zapier
• Experience with Kajabi automations
• Strong understanding of webhooks and APIs
• Proven experience building automation systems for fast-growing online businesses
• Ability to translate business problems into technical solutions independently

Tools / Environment

You will work extensively with:

• Airtable (advanced)
• Make.com (advanced)
• Slack automations
• Zapier
• n8n (strong plus)
• Kajabi
• CRM integrations (Close is a strong plus)
• Webhooks / API integrations

Tool knowledge matters — but system thinking matters more.

Compensation & Benefits

• $2,500 – $3,300 USD per month (based on experience)
• Paid once per month via Wise
• Full-time, long-term role
• High autonomy
• Direct impact on company scalability
• Opportunity to architect infrastructure at a meaningful scale

Hiring Process

• Application review
• Interview (systems thinking & architecture focus)
• Practical automation scenario / test task
• Offer

We move decisively and respect your time.

Who Thrives Here

You’ll thrive if you:

• Think in systems, not tasks
• Get frustrated by manual work and immediately look for leverage
• Take pride in clean architecture
• Prefer ownership over instruction
• Fix issues before they’re reported
• Enjoy building scalable foundations
• Can work independently without hand-holding

Who Will Struggle

This role is not a fit if you:

• Prefer freelance-style project work over long-term ownership
• Wait to be told what to fix
• Build quick fixes instead of scalable systems
• Avoid documentation
• Need constant direction or daily oversight

Application CTA

If you’re excited to own and protect the automation infrastructure of a scaling online business:

👉 Apply here: https://forms.gle/m8TUqszrvAvybaLf6

We’re not hiring an automation builder. We’re hiring the owner of our systems.

Please note: due to application volume, only shortlisted candidates will be contacted.

Key skills/competency

• Technical Operations
• Automation Architecture
• Airtable
• Make.com
• System Design
• API Integrations
• Process Optimization
• Scalable Systems
• CRM Integration
• Performance Metrics