Content Feedback Manager

Content Feedback Manager

As a Content Feedback Manager (Short-Form Video Performance Coach), you will be the critical quality gatekeeper between simply posting content and achieving actual viral growth. Your primary responsibility is to review 50-100 short-form videos daily, raise performance standards, and protect client momentum.

About the Company

thetalo.co runs a done-for-you content & monetization system designed to help creators, primarily those aged 45 and above, grow their presence on Instagram, TikTok, and YouTube Shorts. The company serves over 4,000 clients and adds 100-150 new clients each month. Each client receives 30-50 researched ideas and submits videos daily for performance review. This role is crucial in protecting the quality of all content that goes live.

The Role Overview

Your objective is straightforward: if you approve a video, it should perform well. You will review 50-100 short-form videos daily, providing clear, actionable feedback on key elements such as:

• Verbal hook
• Headline hook
• Visual hook
• Pacing
• Editing
• Call to Action (CTA)

Maintaining a strict 24-hour weekday response guarantee is essential.

Responsibilities

You will be responsible for:

• Reviewing and critiquing 50-100 client videos every day.
• Cross-referencing each submission with the client’s specific niche and experience level.
• Delivering structured, improvement-focused feedback.
• Maintaining a 24-hour response Service Level Agreement (SLA) from Monday to Friday.
• Performing quality control on CRE idea sheets before they are delivered to clients.
• Ensuring feedback consistency across the entire team.

What Success Looks Like

Success in this role is defined by:

• Clients effectively implementing your feedback, leading to improved views and engagement.
• Underperforming hooks being identified and corrected before videos are posted.
• Feedback being consistently specific, coherent, and without contradictions.
• Video approval rates accurately reflecting high-quality standards, not leniency.
• Increased client confidence, resulting in decreased client churn.

Required Experience

Candidates should possess:

• Proven content creation experience, specifically with Instagram Reels, TikTok, and YouTube Shorts.
• Experience across multiple content niches.
• Strong command of written English.
• The ability to simplify and teach complex concepts effectively.
• A history of 100% follow-through on tasks and commitments.

Tools / Environment

You will utilize the following tools and operate within this environment:

• Slack (for client submissions)
• Google Sheets (for client tracking)
• Instagram / TikTok (for trend research)
• Internal CRM & reporting systems

Compensation & Benefits

thetalo.co offers:

• Competitive base compensation (e.g., $800 base, likely monthly or weekly).
• Performance bonuses directly tied to client satisfaction and retention metrics.
• A fully remote work arrangement.
• A fast-moving, collaborative team environment with daily interaction.
• Extensive training, daily meetings, and ample opportunities to sharpen skills and foster professional growth.

Hiring Process

The hiring process typically involves:

1. Application submission
2. Interview
3. Content Feedback Test
4. Offer

Who Thrives Here

Ideal candidates for the Content Feedback Manager role possess:

• High standards for quality and performance.
• Exceptional speed in written communication.
• The ability to deliver critique objectively and without ego.
• A passion for performance metrics and data-driven improvements.

Who Will Struggle

Candidates who may find this role challenging include those who:

• Require constant hand-holding.
• Avoid giving tough but necessary feedback.
• Cannot handle reviewing 50-100 videos daily.
• Consistently miss deadlines.

Key skills/competency

• Short-form video content
• Performance coaching
• Content critique
• Viral growth strategies
• Social media trends
• Written communication
• Quality assurance
• Client satisfaction
• Data-driven feedback
• Time management