Service Platform User Administration and Support
Thermo Fisher Scientific · Bengaluru East, Karnataka, India
- On site
- Full-time
- $75,000 / year
- Bengaluru East, Karnataka, India
Job highlights
- Manage user and organization administration for C4S service platform.
- Facilitate user onboarding, offboarding, and role changes.
- Ensure system integrity via monitoring and audits.
- Support S1 Scheduling application and user inquiries.
- Improve processes with automation and AI.
About the role
Service Platform User Administrator
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With analytical instruments, equipment, software and services used in pharmaceutical, biotechnology, academic and government markets, our work enables customers to deliver life-changing therapies and solve analytical challenges. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
How you will make an impact:
The Account Administrator role is responsible for overall user and organizational management, including adding new users, modifying user configuration, removing user access, and account monitoring and audits. This role is responsible for User Administration in the service platform (C4S). You will facilitate all end user C4S onboarding, offboarding, and role changes. You will maintain the system to meet audit requirements for user administration while also supporting the S1 Scheduling application. Through collaboration with the larger service platform team, you will understand changing requirements and contribute to process improvements using automation and AI.
What you will do:
- Manage user administration for the C4S service platform, including access provisioning and role assignments
- Facilitate end user onboarding and offboarding processes to ensure timely and accurate system access
- Process role changes and modifications based on business needs and user requests
- Monitor system inactivity to maintain system integrity and security
- Maintain user administration processes to meet audit and compliance requirements
- Provide support for the S1 Scheduling application and address user inquiries
- Collaborate with the larger service platform team to understand evolving requirements and system changes
- Work directly with users to ensure correct procedures and processes are followed
- Identify opportunities to improve and automate processes using AI and other technologies
Requirements:
How you will get here:
- Education: Bachelor's degree in Information Technology required
- Experience: 3+ years of experience in user administration
- Knowledge, Skills, Abilities: Strong attention to detail and accuracy in user management activities, Excellent communication skills to effectively interact with end users and team members, Ability to work collaboratively with users to ensure adherence to procedures and processes
- Experience with SAP C4C (preferred)
- Experience with SAP ERP (preferred)
- Experience with ServiceNow (preferred)
- Knowledge of AI technologies to support process improvement and automation (preferred)
Travel:
No travel required
Key skills/competency:
- User Administration
- Service Platform Management
- Access Provisioning
- Role Assignments
- Onboarding/Offboarding
- Audit and Compliance
- SAP C4C
- SAP ERP
- ServiceNow
- Process Improvement
Skills & topics
- Service Platform User Administrator
- User Administration
- Access Management
- IT Support
- Compliance
- SAP C4C
- SAP ERP
- ServiceNow
- Process Improvement
- Information Technology
How to get hired
- Tailor your resume: Highlight your 3+ years of user administration experience and IT degree.
- Showcase relevant skills: Emphasize attention to detail, communication, and collaboration.
- Mention preferred software: Include experience with SAP C4C, SAP ERP, and ServiceNow if applicable.
- Demonstrate AI knowledge: If you have AI experience for process improvement, be sure to list it.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Service Platform User Administrator at Thermo Fisher Scientific?
- The Service Platform User Administrator at Thermo Fisher Scientific is responsible for managing user accounts and organizational settings within the C4S service platform. This includes adding, modifying, and removing user access, monitoring activity, facilitating onboarding and offboarding, and ensuring compliance with audit requirements. The role also involves supporting the S1 Scheduling application and contributing to process improvements through automation and AI.
- What educational background is required for this Service Platform User Administrator role?
- A Bachelor's degree in Information Technology is required for this Service Platform User Administrator position at Thermo Fisher Scientific. This educational background provides a strong foundation for understanding the technical aspects of user administration and IT systems.
- What kind of experience is needed to be a successful Service Platform User Administrator at Thermo Fisher Scientific?
- Candidates for the Service Platform User Administrator role need at least 3 years of experience specifically in user administration. Experience with IT systems, access management, and compliance is crucial. Familiarity with platforms like SAP C4C, SAP ERP, and ServiceNow is preferred.
- Does this Service Platform User Administrator position involve travel?
- No, this Service Platform User Administrator position does not require any travel. The role is based in an office environment with a standard Monday-Friday work schedule, allowing for a predictable work-life balance.
- How does Thermo Fisher Scientific use AI and automation in this role?
- Thermo Fisher Scientific encourages Service Platform User Administrators to identify opportunities for process improvement using AI and other automation technologies. This might involve streamlining onboarding/offboarding, enhancing system monitoring, or automating repetitive administrative tasks to increase efficiency and accuracy.
- What are the key skills for a Service Platform User Administrator at Thermo Fisher Scientific?
- Key skills for this role include strong attention to detail and accuracy in user management, excellent communication abilities for interacting with end-users and team members, and the capacity to work collaboratively. Experience with specific platforms like SAP C4C and knowledge of AI for process improvement are also highly valued.