Ingénieur Application Terrain _ IDF & Normandie
Thermo Fisher Scientific · France
- Hybrid
- Full-time
- $85,000 / year
- France
Job highlights
- Provide expert technical support for diagnostic products.
- Conduct product demonstrations and client training sessions.
- Configure IT solutions and LIS connectivity.
- Assist clients with accreditation and resolve technical issues.
- Collaborate with sales and service teams.
About the role
Field Application Engineer
Thermo Fisher Scientific is seeking a highly motivated Field Application Engineer (FAS) to join our Protein Diagnostics team within the In Vitro Diagnostics division. This role is critical in providing expert technical support and innovative solutions to our clients, bridging advanced technology with customer success. You will help organizations optimize their analytical processes, enabling them to make the world healthier, cleaner, and safer.
Responsibilities:
- Demonstrate product capabilities to clients.
- Conduct pre-installation site visits for automation equipment and report findings for deployment planning.
- Provide training to clients on optimal use of our automation systems.
- Configure IT aspects of solutions, including connection to Laboratory Information Systems (LIS).
- Perform software updates.
- Install new analytical parameters on existing automation systems.
- Assist clients with their accreditation processes.
- Collaborate with Customer Service to resolve complaints and perform corrective interventions.
- Work closely with Sales, Scientific, and Marketing teams, relaying user feedback.
Work Environment:
- Laboratory Setting, Office.
- Some Personal Protective Equipment (PPE) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).
- Will work with hazardous/toxic materials.
- Standard work schedule (Monday-Friday).
Travel Requirements:
- Frequent travel (50-70%) within the Paris region, Normandy, and Northern France.
- Occasional travel to other parts of France, Belgium, Luxembourg, the Netherlands, and the UK.
- Valid driver's license (Permis B) and passport required.
Key Skills/Competency:
- Field Application Engineer
- Technical Support
- In Vitro Diagnostics
- Protein Diagnostics
- Automation Systems
- LIS Integration
- Customer Training
- ISO Regulations
- Problem-Solving
- Client Relationship Management
Skills & topics
- Field Application Engineer
- Technical Support
- In Vitro Diagnostics
- Protein Diagnostics
- Automation
- LIS
- Customer Training
- ISO
- Biology
- Immunology
- Biochemistry
- Medical Laboratory
- Client Relations
- Problem Solving
- IT Configuration
- France
- Normandy
- Paris
How to get hired
- Tailor your resume: Highlight your Master's degree in Biology, Immunology, or Biochemistry, and relevant laboratory or application experience.
- Showcase technical skills: Emphasize your advanced problem-solving abilities, IT knowledge (networks, middleware, ASTM/HL7), and understanding of regulatory requirements (ISO).
- Demonstrate communication skills: Prepare to discuss your experience in technical presentations and client-facing interactions.
- Prepare for travel: Be ready to discuss your comfort with up to 70% travel and your valid driver's license and passport.
- Highlight language proficiency: Clearly state your mandatory professional English skills.
Technical preparation
Master's in Biology, Immunology, or Biochemistry.,Proficiency in laboratory analysis techniques.,Experience with automation systems and LIS.,Strong IT skills: networks, middleware, ASTM/HL7.
Behavioral questions
Describe a complex technical problem you solved.,How do you manage client expectations and training?,How do you handle confidential information?,Tell us about your experience working independently.
Frequently asked questions
- What are the main responsibilities of a Field Application Engineer at Thermo Fisher Scientific?
- As a Field Application Engineer at Thermo Fisher Scientific, you will provide expert technical support, demonstrate product capabilities, conduct pre-installation visits, train clients, configure IT solutions, perform software updates, install analytical parameters, and assist clients with accreditation. You will also collaborate with internal teams and resolve customer complaints.
- What educational background is required for the Field Application Engineer role at Thermo Fisher Scientific?
- A Master's degree in Biology, Immunology, and/or Biochemistry, or an equivalent qualification, is required for this Field Application Engineer position at Thermo Fisher Scientific.
- What level of experience is needed for this Field Application Engineer job?
- Significant experience in an application field or a medical analysis laboratory is required. This practical experience is crucial for understanding client needs and providing effective technical support.
- What are the travel expectations for this Field Application Engineer position?
- This Field Application Engineer role involves significant travel, estimated at 50-70% of the time. The primary focus will be on the Paris region, Normandy, and Northern France, with potential travel to other parts of France, Belgium, Luxembourg, the Netherlands, and the UK.
- Are IT and computer skills important for the Field Application Engineer role?
- Yes, advanced computer skills are a significant advantage for this Field Application Engineer role. This includes knowledge of networks, middleware, and connections like ASTM/HL7, as you will be configuring IT aspects of solutions and connecting them to Laboratory Information Systems.
- What specific regions will the Field Application Engineer cover?
- The Field Application Engineer will primarily cover the Paris region, Normandy, and Northern France. However, there may be occasional travel required to other parts of France, as well as to Belgium, Luxembourg, the Netherlands, and England.
- What is the work environment like for this Field Application Engineer role?
- The work environment involves a mix of laboratory and office settings. Some degree of Personal Protective Equipment (PPE) is required, and you will be working with hazardous or toxic materials. The standard work schedule is Monday to Friday.