System Administrator |||
Thermo Fisher Scientific · Bengaluru East, Karnataka, India
- On site
- Full-time
- $100,000 / year
- Bengaluru East, Karnataka, India
Job highlights
- Administer Atlassian Cloud tools including Jira and Confluence.
- Manage user access, permissions, and configurations.
- Implement automation, integrations, and customizations.
- Provide technical support and user training.
- Ensure compliance and data-driven decision-making.
About the role
Application Administrator
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Summary
The Application Administrator will handle, configure, and support our Atlassian Cloud. The ideal candidate will be responsible for the administration, customization, optimization, migration, and continuous improvement of these tools to meet the needs of our organization. The candidate should have hands-on experience with Atlassian Cloud, including Jira Software, Confluence, JSM, and Jira Align, excellent problem-solving and analytical skills, and the ability to collaborate across teams to ensure effective tool usage and data-driven decision-making.
Key Responsibilities
- Coordinate and support Atlassian Cloud and Data Center instances, including user management, permissions, workflows, schemes, and project configurations for Jira Software, Confluence, JSM, and Jira Align.
- Manage and administer Atlassian Cloud organization, sites, and centralized user management (Atlassian Admin Hub / Vortex).
- Install, configure, and manage marketplace apps and integrations across Cloud.
- Implement and maintain automation rules using Jira Automation.
- Configure and maintain integrations with other Atlassian products and third-party applications.
- Customize Jira projects, workflows, screens, fields, and other configurations to meet evolving business requirements.
- Optimize Confluence Cloud spaces, templates, and macros to enhance user experience and content governance.
- Develop and maintain custom scripts and automation reports as required.
- Provide technical support for Jira, Confluence, and Jira Align users—troubleshooting issues and resolving them promptly.
- Good knowledge on implementing Forge and Atlassian Rovo agent troubleshooting.
- Perform system audits, backups, and upgrades while ensuring compliance with change management processes.
- Working knowledge of Atlassian APIs and Python for data extractions and modifications.
- Build and maintain comprehensive documentation covering Atlassian Cloud configurations, processes, and best practices.
- Conduct user training sessions to promote standard methodologies and the adoption of Atlassian Cloud features.
- Collaborate with IT, development, and project management teams to gather requirements and implement solutions.
- Ensure compliance with organizational security policies and external regulatory standards within Atlassian tools.
- Manage user access, groups, and permissions in Atlassian Admin Hub to maintain system security.
- Analyze usage metrics and adoption data to improve application performance and user engagement.
- Support Atlassian Cloud migrations, ensuring minimal disruption and accurate data transition.
- This role may require occasional on-call support and flexibility in working hours.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience administering and configuring Atlassian Cloud and Data Center tools (Jira, Confluence, JSM, Jira Align).
- Solid understanding of Atlassian Cloud administration, user provisioning (Atlassian Access/Okta), and site management.
- Working knowledge of Linux systems and basic server administration.
- Atlassian certifications (e.g., ACP-100 Jira Administrator, ACP-120 Jira Cloud Administrator, ACP-200 Confluence Administrator) are a strong plus.
Skills
- Proficiency in Atlassian Cloud administration, including Jira Software, Confluence, and Jira Align.
- Experience with Jira Query Language (JQL) and scripting languages such as Groovy and Python.
- Familiarity with Atlassian REST APIs, integrations, and automation frameworks.
- Understanding of ITSM, Agile, and DevOps methodologies.
- Strong analytical and problem-solving skills with the ability to drive data-backed decisions.
- Excellent communication and collaboration skills.
- Ability to work independently and within cross-functional teams.
- Detail-oriented mindset with focus on quality, governance, and continuous improvement.
Key skills/competency
- Atlassian Cloud Administration
- Jira Software
- Confluence
- Jira Align
- JSM
- User Management
- Scripting (Python, Groovy)
- JQL
- ITSM
- DevOps
Skills & topics
- Application Administrator
- Atlassian Cloud
- Jira Software
- Confluence
- Jira Service Management
- Jira Align
- System Administration
- ITSM
- DevOps
- Agile Methodologies
- Python
- JQL
- Atlassian APIs
- User Management
- Permissions
- Workflows
- Integrations
- Automation
How to get hired
- Tailor your resume: Highlight your Atlassian Cloud administration experience, focusing on Jira, Confluence, JSM, and Jira Align. Quantify achievements with data if possible.
- Showcase technical skills: Emphasize your proficiency in JQL, Python, Groovy, and Atlassian APIs, along with ITSM, Agile, and DevOps methodologies.
- Demonstrate collaboration: In your application and interviews, provide examples of how you've worked with IT, development, and project management teams.
- Prepare for technical questions: Be ready to discuss specific Atlassian configurations, troubleshooting scenarios, and automation strategies.
- Research Thermo Fisher Scientific: Understand their mission, values, and how this role contributes to their scientific advancements.
Technical preparation
Master Atlassian Cloud administration and features.,Practice writing complex JQL queries.,Build automation with Jira Automation.,Familiarize with Atlassian APIs and Python.
Behavioral questions
Describe a complex Atlassian issue you resolved.,How do you manage multiple user requests?,How do you ensure data security and compliance?,Give an example of improving a process.
Frequently asked questions
- What specific Atlassian Cloud tools are core to this Application Administrator role at Thermo Fisher Scientific?
- This Application Administrator role at Thermo Fisher Scientific focuses on administering Atlassian Cloud tools including Jira Software, Confluence, Jira Service Management (JSM), and Jira Align. Proficiency with these platforms is key.
- What are the key technical skills required for the Application Administrator position at Thermo Fisher Scientific?
- Key technical skills for this role include proficiency in Atlassian Cloud administration, JQL, scripting languages like Python and Groovy, and Atlassian REST APIs. Knowledge of ITSM, Agile, and DevOps methodologies is also important.
- Does Thermo Fisher Scientific offer training for their Application Administrators?
- While the job description highlights the importance of Atlassian certifications as a strong plus, it also mentions conducting user training sessions. It's likely that Thermo Fisher Scientific supports continuous learning and may offer or encourage further training for Application Administrators to stay current with Atlassian technologies.
- What is the typical work environment for an Application Administrator at Thermo Fisher Scientific?
- The Application Administrator role at Thermo Fisher Scientific is based in an office environment with a standard Monday-Friday work schedule. Occasional on-call support may be required.
- How important are Atlassian certifications for the Application Administrator role at Thermo Fisher Scientific?
- Atlassian certifications, such as ACP-100 Jira Administrator, ACP-120 Jira Cloud Administrator, or ACP-200 Confluence Administrator, are considered a strong plus for the Application Administrator position at Thermo Fisher Scientific, indicating a valuable level of expertise.
- What does 'Atlassian Admin Hub / Vortex' refer to in the context of this role?
- The Atlassian Admin Hub (sometimes referred to by internal codenames like Vortex) is the centralized portal for managing your Atlassian Cloud organization, including user provisioning, site administration, and security settings across all your Atlassian products.
- What is the expected educational background for an Application Administrator at Thermo Fisher Scientific?
- Thermo Fisher Scientific typically looks for candidates with a Bachelor's degree in Computer Science, Information Technology, or a closely related field for their Application Administrator roles.