Customer Success Manager

@ TheGuarantors

About the Customer Success Manager Role

TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With expertise in real estate and AI-based technology, the company helps operators qualify renters faster, mitigating rental income loss. With $4B+ in rent and deposits guaranteed and recognition from Inc. 5000, Forbes, and Deloitte, this role offers exposure to a fast growing industry.

The Opportunity

We are seeking a Customer Success Manager to build and oversee a team of Analysts and Associates. This leadership role focuses on optimizing team performance, managing administrative tasks such as payroll and scheduling, and providing career development through training and talent identification.

• Lead a performance-driven team.
• Manage payroll, scheduling, and hiring decisions.
• Implement training programs and career development initiatives.
• Collaborate with Underwriting Operations to prioritize initiatives.
• Administer Performance Improvement Plans as needed.

What You Bring

A minimum of 2 years in a leadership role, a Bachelor’s degree or equivalent, and a readiness to engage with varied personalities in the real estate and insurance space. An eagerness to continue learning, combined with empathy, integrity, and a sense of humor, will help you thrive in this role.

Benefits

Enjoy opportunities to make a real impact, comprehensive medical benefits starting day one, a Health Savings Account with employer contribution, generous PTO, flexible working hours, a 401(k), parental leave, disability coverage, and additional flexible spending accounts. All these benefits complement a competitive salary offering.

Key skills/competency

• Leadership
• Team Management
• Training
• Payroll
• Scheduling
• Performance Management
• Customer Success
• Fintech
• AI Technology
• Real Estate