Legal Operations Manager

@ The Ward Law Group, PL

Company Description

The Ward Law Group, voted best places to work for the past two years, is where your work really matters! At our firm, serving the community and driving genuine results have made us a leader in personal injury. We offer an innovative and fast-paced, ever-evolving environment that allows you to earn as you grow, empowering employees to make decisions that impact our clients through collaborative teamwork. Our core values include service to our clients, teammates, and community, along with faith, accountability, leadership, and loyalty.

Job Description

We are seeking a data-driven Legal Operations Manager to oversee and optimize critical functions within the firm, including our Senior Production Team, Medical Management, and Reduction Departments. This role requires a strategic yet hands-on leader who leverages real-time data and performance insights to enhance efficiency, streamline processes, and drive measurable improvements in outcomes.

Data-Driven Decision Making

• Analyze legal and operational performance metrics to identify patterns and gaps.
• Implement KPI-driven coaching to enhance team productivity.
• Translate insights into actionable strategies for efficiency and profitability.

Operational Leadership & Team Management

• Oversee the Senior Production Team, Medical Management, and Reduction Departments.
• Provide hands-on leadership, coaching, and intervention to address performance issues.
• Develop tailored action plans to meet firm-wide standards.

Performance Optimization & Continuous Improvement

• Identify bottlenecks in workflows and implement data-backed solutions.
• Establish accountability with real-time KPI monitoring and reporting.
• Drive adjustments to improve output and reduce errors.

Cross-Functional Collaboration

• Partner with leadership, attorneys, and unit managers to align goals with firm strategy.
• Lead initiatives that enhance client experience and strengthen profitability.

Execution & Results

• Actively analyze problems, roll up your sleeves, and drive execution.
• Measure success through efficiency gains, cost savings, and improved performance metrics.

Qualifications

• 7+ years in operations management, legal operations, or performance-driven leadership roles.
• Experience managing large teams (50+ indirect reports, 5+ direct reports).
• Proven success in implementing data-driven process improvements in high-volume environments.
• Strong knowledge of KPI management, business intelligence, and performance optimization tools.
• Ability to coach, manage, and lead diverse teams.
• Fluency in English; Spanish proficiency preferred.

Skills & Competencies

• Advanced analytical and problem-solving skills.
• Strong leadership with decisive coaching abilities.
• Execution-focused with ownership and accountability.
• Balanced strategic oversight with hands-on leadership.

Key skills/competency

Legal Operations Manager, data-driven, KPI management, analytics, leadership, team management, process optimization, performance improvement, collaboration, business intelligence