Senior ServiceNow Solutions Engineer

About the Role

The Walt Disney Company is seeking a highly skilled and experienced Senior ServiceNow Solutions Engineer to lead development efforts for the MyDisneyToday ServiceNow portal—a world-class end-user experience platform for internal Disney employees. As a Developer Lead, you will translate business requirements and user stories into functional, scalable, and intuitive software solutions. You’ll be responsible for designing, developing, testing, and implementing complex ServiceNow applications that enhance operational excellence and employee experience across the enterprise. This role is ideal for a certified ServiceNow developer with deep expertise in Service Portal, UI/UX design, and agile methodologies. You’ll collaborate with cross-functional teams to deliver high-impact solutions aligned with Disney’s technology roadmap and business goals.

Key Responsibilities

• Lead the design and implementation of ServiceNow Portal experiences for end users, balancing performance, accessibility, and platform best practices.
• Develop, test, and deploy innovative software solutions using ServiceNow technologies, including Employee Center Pro.
• Collaborate with product teams, architects, and engineering leads to ensure cross-platform alignment and technical excellence.
• Provide Tier 3 engineering support, ensuring platform health, stability, and supportability.
• Act as a peer group leader, ensuring team delivery aligns with platform standards and processes.
• Serve as an escalation point for complex technical issues and inquiries.
• Drive UI/UX decisions that meet business requirements and accessibility standards.
• Understand the implications of design decisions across interconnected systems.

Basic Qualifications

• Minimum 5 years of experience in software engineering or development, with at least 5 years on the ServiceNow platform.
• Minimum 3 years of hands-on experience with ServiceNow Portal technologies, including Employee Center Pro.
• Strong proficiency in JavaScript, Java, REST, XML, HTML, and CSS.
• Deep understanding of ITIL v3 or later and ITSM best practices.
• Demonstrated experience leading small teams and delivering business outcomes.
• Strong communication, writing, and executive presentation skills.
• Experience with agile methodologies (e.g., PMI-ACP, SAFe, ICP-ACC).

Preferred Qualifications

• Experience with multiple platforms and integrations.
• Advanced certifications in ServiceNow (e.g., Certified Systems Administrator, Certified Application Developer).
• Additional training in agile, product management, or software engineering.
• Master’s degree in Computer Science, Engineering, or MBA.

Education

• Required: Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.
• Preferred: Master’s degree in Computer Science, Engineering, or Business Administration.

Key Attributes

• Strategic thinker with a broad perspective on business and technology.
• Strong relationship builder and effective communicator across diverse teams.
• Results-driven with a focus on metrics, customer satisfaction, and continuous improvement.
• Creative problem solver who challenges the status quo and inspires innovation.
• Change champion who adapts to uncertainty and supports new initiatives.
• Team builder who mentors others and fosters a culture of excellence and inclusion.

Decision-Making & Supervision

Operates with minimal supervision and high autonomy. Participates in determining objectives and plans own activities. Work is reviewed upon completion; decisions are made independently within defined parameters. Seeks approval occasionally, typically when operating outside normal parameters.

Why Join Us?

At Disney, technology powers the magic. As part of our Enterprise Technology team, you’ll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment, opportunities for growth, and a culture that celebrates diversity, creativity, and innovation.

Key skills/competency

• ServiceNow
• Service Portal
• UI/UX Design
• JavaScript
• Java
• REST
• XML
• HTML
• CSS
• ITIL
• ITSM