Teaching, Learning and Student Experience Assistant
The University of Manchester
Job Overview
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Job Description
About the Role: Teaching, Learning and Student Experience Assistant
This role provides essential clerical and administrative support for the Information, Advice and Guidance, and Student Support and Wellbeing teams. The successful candidate will deliver excellent service provision and support colleagues with continuous improvement, always placing the student experience at the heart of our work. This position involves supporting a single Professional Services (PS) team, working flexibly across organisational boundaries.
What You Will Get in Return
- Fantastic market-leading Pension scheme
- Excellent employee health and wellbeing services, including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
Equal Opportunities Employer
The University of Manchester is an equal opportunities employer and welcomes applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. The University is positive about flexible working, and hybrid working arrangements may be considered for this role.
Important Information
Please be aware that due to the number of applications, individual feedback cannot be provided. We are unable to respond to enquiries, accept CVs, or applications from Recruitment Agencies; any submitted by agencies will be considered a gift. This role is not eligible for sponsorship under the Skilled Worker route of the Points Based System; candidates must demonstrate their right to work in the UK.
Enquiries
For vacancy, shortlisting, and interview enquiries, please contact Daniel Shipman at Daniel.shipman@manchester.ac.uk. General enquiries can be sent to recruitmentservices.people@manchester.ac.uk. Technical support is available at https://jobseekersupport.jobtrain.co.uk/support/home. The vacancy will close for applications at midnight on the closing date. Please refer to the Further Particulars document for person specification criteria.
Key skills/competency
- Administrative support
- Student support
- Information advice
- Guidance provision
- Wellbeing support
- Clerical tasks
- Customer service excellence
- Communication skills
- Organizational ability
- Problem-solving
- Teamwork collaboration
- IT proficiency
- Higher education environment
- Data entry and record keeping
How to Get Hired at The University of Manchester
- Research The University of Manchester's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor, focusing on their commitment to student support and wellbeing.
- Tailor your CV and cover letter: Highlight your administrative, student support, and guidance experience, using keywords directly from the job description to demonstrate your suitability for this specific role.
- Demonstrate relevant skills: Showcase proficiency in clerical support, excellent communication, organizational ability, and a strong customer service orientation, providing examples related to student or client interaction.
- Prepare for competency-based interviews: Focus on providing concrete examples that illustrate your teamwork, problem-solving, flexibility, and dedication to delivering excellent service, especially within a higher education context.
- Understand hybrid working: Be ready to discuss your ability to work effectively in both on-site and remote settings, demonstrating your adaptability and self-management skills for hybrid arrangements.
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