ELearning Support Assistant
The University of Manchester
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the Role
The eLearning Support Assistant will be part of our eLearning team providing support for staff across the Faculty of Humanities. Working flexibly and collaboratively with academic staff, IT services staff, the wider Humanities eLearning team and others who are supporting teaching and learning, the post holder will support the delivery of effective customer-focused support to staff and students, assist Learning Technologists with the planning and delivery of training and the development of support resources, and thus contribute to the delivery of high quality and effective online and blended learning within the Faculty of Humanities. Staff wellbeing is highly valued by the Humanities eLearning team and the eLearning Support Assistant will play an active role in organising and facilitating team wellbeing events.
What You Will Get In Return
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to recruitmentservices.people@manchester.ac.uk
Any CV’s submitted by a recruitment agency will be considered a gift.
Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Key skills/competency
- eLearning support
- Customer focus
- IT services collaboration
- Learning technologies
- Training delivery
- Resource development
- Online learning
- Blended learning
- Team collaboration
- Staff wellbeing initiatives
How to Get Hired at The University of Manchester
- Research The University of Manchester's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their academic environment and commitment to staff wellbeing.
- Tailor your application for eLearning support: Customize your resume and cover letter to highlight experience in learning technologies, customer service, and supporting educational platforms, using keywords from the eLearning Support Assistant job description.
- Showcase collaboration and communication skills: Prepare examples demonstrating your ability to work flexibly with academic staff, IT services, and various stakeholders in a university setting.
- Emphasize your technical and pedagogical support abilities: Highlight any experience assisting with training delivery, developing support resources, and contributing to online or blended learning initiatives.
- Demonstrate a commitment to wellbeing: Be ready to discuss how you contribute to a positive team environment, reflecting The University of Manchester's value for staff wellbeing, as mentioned for the eLearning Support Assistant role.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background